Jobs
>
Front Desk Agent
>
Arlington

    Front Desk Agent - Arlington, United States - Aimbridge Hospitality

    Aimbridge Hospitality
    Aimbridge Hospitality Arlington, United States

    3 weeks ago

    Aimbridge Hospitality background
    Description
    Job Summary

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay


    Primary responsibilities include:
    registering guests making and modifying reservations hotel operator and concierge duties.

    Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

    Responsibilities


    QUALIFICATIONS:
    High School diploma or equivalent required; College course work in related field helpful.

    Experience in a hotel or a related field preferred.

    Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.


    Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

    Must be able to convey information and ideas clearly.

    Must be able to evaluate and select among alternative courses of action quickly and accurately.

    Must work well in stressful high pressure situations.

    Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    Must be able to work with and understand financial information and data and basic arithmetic functions.

    Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing

    Ability to read comprehend and write simple instructions and/or short correspondence and memos

    Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations

    An operational knowledge of Microsoft Office suite

    Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

    Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)

    Ability to participate in the creation of an enjoyable work environment


    RESPONSIBILITIES:

    • Approach all encounters with guests and associates in a friendly service oriented manner.


    Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).


    Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.


    Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.

    Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

    Handle requests for information mail and messages in an efficient and courteous manner.

    Answer guest inquires about hotel service facilities and hours of operation.

    Answer inquiries from guests regarding restaurants transportation entertainment etc.

    Establish and maintain good communications and team work with fellow associates and other departments within the hotel.


    Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

    Obtain all necessary information when taking room reservations and follow rate quoting scenario.

    Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    Have knowledge of and assist in emergency procedures as required.

    Handle check-ins and check-outs in a friendly efficient and courteous manner.

    Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    Use proper two-way radio etiquette at all times when communicating with other associates.

    As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members


    Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

    Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

    Property Details


    The Courtyard Dallas Arlington South, one of the premier hotels in Arlington, TX, is located just minutes away from over 100 shops and restaurants at upscale shopping location, Arlington Highlands and Parks Mall.

    Nestled between the two great cities of Dallas and Fort Worth, our Arlington, TX hotel is conveniently located just miles away from AT&T Stadium, home of the Dallas Cowboys, as well as Globe Life Park in Arlington, The University of Texas at Arlington, Six Flags Over Texas, and Six Flags Hurricane Harbor.

    We welcome business and leisure guests alike with modern services including free WiFi and spacious meeting facilities.

    Need a bite to eat? The BISTRO is the destination for refreshing breakfast choices in the morning, and a variety of dinner and cocktail options in the evening.

    Company Overview


    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

    Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

    Join a world of possibility with Aimbridge Hospitality.

    Benefits

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    Now offeringDaily Pay Ask your Recruiter for more details

    Medical, Dental, and Vision Coverage

    Short-Term and Long-Term Disability Income

    Term Life and AD&D Insurance

    Paid Time Off

    Employee Assistance Program

    401k Retirement Plan


    Apply for this position (https:
    //careers-)

    Need help finding the right job?

    We can recommend jobs specifically for you

    EEO Statement


    Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    PropertyCourtyard Arlington

    Posted Date3 weeks ago(4/10/2024 12:22 PM)


    ID
    LocationUS-TX-Arlington

    CategoryFront Office/Guest Services

    TypeRegular

    StatusFull-Time
  • Peraton

    Service Desk Agent

    3 weeks ago

    Peraton Washington, United States

    **About Peraton** · **Responsibilities** · **Key Responsibilities**: · - Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. · - Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined proce ...

  • LuxUrban Hotels

    Front Desk Agent

    1 week ago

    LuxUrban Hotels Washington, United States

    LuxUrban Hotels is looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, r ...

  • Club Quarters

    Front Desk Agent

    1 week ago

    Club Quarters Washington, United States

    Club Quarters Application · - US · FRONT DESK AGENT · Front Desk / Guest Experience Manager · 40 hours per week including holidays and weekends · Must be able to work all shifts (AM, MID PM) including night Audit rotations · **Specific Duties**: · Provides optimal guest satisfact ...

  • Courtyard/Residence Inn Washington Downtown

    Front Desk Agent

    2 weeks ago

    Courtyard/Residence Inn Washington Downtown Washington, United States

    **We offer a starting rate of pay of $20.50 per hour and an excellent benefit Package including **complimentary parking** · If you're looking for a **great place to work**, you've come to right place and we're looking for an exceptional individual to join our dynamic team in the ...

  • The Inn at Little Washington

    Front Desk Agent

    2 weeks ago

    The Inn at Little Washington Washington, United States

    **Job description** · **Located in the picturesque town of Washington, Virginia.** · **30 minutes from Culpeper, Front Royal, and Warrenton, Virginia** · **40 minutes from Gainesville and Stephen City, Virginia** · **Just a bit over an hour from Reston, Loudoun County, Virginia a ...

  • Yours Truly

    Front Desk Agent

    3 weeks ago

    Yours Truly Washington, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hilton Garden Inn Washington DC/U.S. Capitol

    Front Desk Agent

    1 week ago

    Hilton Garden Inn Washington DC/U.S. Capitol Washington, United States

    **_Grow your career with Hilton Garden Inn Washington DC/U.S. Capitol_**: · **Perks**: · Outstanding benefits package, travel discounts and more · As **_Guest Service Agent _**you will be a crucial asset to our _innovative_ TEAM, creating lasting impressions for our guests. Your ...

  • Marriott International, Inc

    Front Desk Agent

    3 weeks ago

    Marriott International, Inc Washington, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Washington D.C., nd Street NW, Washington, District of Columbia, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type ...

  • Hyatt Place National Mall

    Front Desk Agent

    4 days ago

    Hyatt Place National Mall Washington, United States

    Position Summary: · Front desk agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services. · Essential Functions: · - Check guest ...

  • Camping on the Battenkill

    Campground Front Desk Agent

    2 weeks ago

    Camping on the Battenkill Arlington, United States

    The Front Desk Clerk fulfills a variety of needs in support of successful operation of the campground working in a Team environment. Reporting to the Campground Manager, this individual works closely with maintenance and groundskeeping to provide the park's overnight guests with ...

  • The Darcy

    Front Desk Agent

    1 week ago

    The Darcy Washington, United States

    Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resol ...

  • InterContinental

    Front Desk Agent

    3 days ago

    InterContinental Washington, United States

    As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create war ...

  • Courtyard Washington, DC/U.S. Capitol

    Front Desk Agent

    4 days ago

    Courtyard Washington, DC/U.S. Capitol Washington, United States

    **_Seeking outgoing guest service professionals to join our AWESOME TEAM for IMMEDIATE HIRE. If you thrive in a fast-paced environment, and have superb multi-tasking abilities, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Serv ...

  • Marriott International, Inc

    Front Desk Agent

    10 hours ago

    Marriott International, Inc Falls Church, United States

    **Additional Information** Day Shift, Evening Shift, Holidays, Weekends, Pay: $20.50/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Falls Church Marriott Fairview Park, 3111 Fairview Park Drive, Falls Church, Virginia, United States VIE ...

  • Montage International

    Front Desk Agent

    1 week ago

    Montage International Washington, United States

    Live Your Passion. Add Your Magic. · We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. · Please · Click Here · Front Office Agent · - SUMMARY_ · The Fr ...

  • Lorien Hotel & Spa

    Front Desk Agent

    2 weeks ago

    Lorien Hotel & Spa Alexandria, United States

    Property Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welc ...

  • Residence Inn Alexandria Old Town South at Carlyle

    Front Desk Agent

    2 weeks ago

    Residence Inn Alexandria Old Town South at Carlyle Alexandria, United States

    **_Seeking outgoing guest service professionals to join our AWESOME TEAM for IMMEDIATE HIRE. If you thrive in a fast-paced environment, and have superb multi-tasking abilities, APPLY NOW_**: · **Perks**: · Management Development Program, TEAM discounts and more · As **_Guest Serv ...

  • ONQUEST

    Front Desk Agent

    2 weeks ago

    ONQUEST Bethesda, United States Part time

    Front Desk Agent · Position Requirements · - Excellent verbal and written communication skills · - Excellent problem-solving skills · - Takes pride and ownership in the position and property · - Ability to listen and react quickly to residents' and guests' requests in a genuine m ...

  • Hilton Garden Inn Arlington Courthouse Plaza

    Task Force Front Desk Agent

    2 days ago

    Hilton Garden Inn Arlington Courthouse Plaza Arlington, United States

    Property Description: · Hilton Garden Inn Arlington Courthouse Plaza is a reputable hotel located in Arlington, Virginia, offering a range of exciting job opportunities for aspiring hospitality professionals. As a job applicant, joining the team at Hilton Garden Inn Arlington Cou ...

  • Hotel AKA Alexandria

    Front Desk Agent

    4 days ago

    Hotel AKA Alexandria Alexandria, United States

    Hotel AKA Alexandria, a luxury hotel in Old Town Alexandria, is seeking a Front Desk Agent to join our front office team to assist guests with arrival and departure from hotel, while providing positive guests experiences. · - Greet customers immediately with a friendly and sincer ...