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- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
- Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify and cancel guestroom reservations.
- Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Follow inhouse procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain cleanliness of the Front Office area.
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fastpaced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
Front Desk Agent - Washington, United States - Donohoe Companies
Description
Position Summary:
Front desk agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.
Essential Functions:
Additional Responsibilities:
Skills and Abilities: