- Manages assigned operational and capital budgets according to hospital guidelines. Works collectively with Laboratory Supervisors to ensure that financial targets are achieved within each assigned laboratory section. Reviews laboratory sections' monthly reports and completes required documentation / justification as requested. Manages and monitors all billing and revenue generating activities for the assigned laboratory sections.
- Reviews reports and conducts audits to ensure compliance with all billing regulations. Adjust CPT & ICD-9 code assignments as needed. Resolves billing issues as needed. Works collectively with the Administrative Director in drafting ROI calculations & business plans for developing new services and/or implementing new testing within the department.
- Collaboratively works with the Laboratory Supervisor(s) of assigned lab sections to ensure patient care testing is performed according to hospital standards & regulatory guidelines. Completes patient care testing for specimens received in assigned laboratory section as outlined in the training and/or competency assessment documentation.
- Performs patient care testing on assigned specimens without supervision and/or director review for specimen processing, test performance or result reporting unless specified and documented in the competency assessment or testing procedure.
- Manages employee schedules, bench assignments and instrument layout with the Laboratory Supervisor(s) to ensure operational objectives are achieved. Leads Laboratory Supervisor(s) and section staff in process improvement activities within the assigned lab sections to ensure all operational goals and standards are achieved. Assists Laboratory Supervisor(s) in re-organizing specimen flow as needed.
- Collaboratively works with the Laboratory Supervisor(s) of assigned lab sections to ensure all competency assessments, proficiency tests and other quality control activities are completed timely and according to manufacture / regulatory guidelines. Creates, reviews and revises laboratory section SOPs to meet all required guidelines.
- When inspected, works directly with the regulatory agency to ensure all questions are answered. Leads inspector through the inspection process and responds to all regulatory requests after the inspection has been completed.
- Works collectively with laboratory supervisor(s) to ensure laboratory meets and exceeds all safety requirements, including but not limited to maintaining temperature charts, equipment logs, control materials, laboratory cleanliness and transportation of hazardous wastes to the department's pick-up area.
- Ensures that staff within the assigned lab sections complies with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents.
- Complies with department customer service standards and holds assigned staff accountable to these standards (i.e. answering phone within 3 rings, identifying self to caller or customer in person, promptly attending to customer needs).
- Ensures that turnaround time standards are met within the assigned laboratory sections. Always maintains a positive image when interacting with others outside of the laboratory. Proactively provide assistance to the outside department when needed.
- In conjunction with the laboratory supervisor(s) provides staff training and education on the patient care testing process of the assigned laboratory sections. Leads all validation studies within the assigned laboratory sections when new tests are being implemented. Ensures all regulatory requirements are fulfilled when test menus change (i.e. new tests being added and tests being removed).
- Leads the evaluation of new procedures and equipment as requested for the assigned laboratory sections. Works with laboratory supervisor(s) and assigned staff to repair laboratory equipment as needed. Leads assigned staff through the process of continual patient care testing despite equipment outage (i.e. downtime process, send out specimens, re-route specimens).
- Assumes personnel management of staff members in assigned laboratory sections. The items include, but not limited to, interviewing, hiring, orienting, training, scheduling, coaching, counseling, evaluating, promoting and terminating employees. Ensures Laboratory Supervisor(s) of assigned sections are addressing personnel issues on a timely and equitable basis.
- Works collaboratively with Human Resources to ensure that are paperwork is completed timely. Ensures all employees within the assigned laboratory sections that participate in the career ladder continue to meet the requirements on an annual basis.
- Observes Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and HIPAA Privacy standards - Follows care, documentation and cleanliness standards in the performance of job duties; Completes in-services and education on a timely basis; Completes continuing education requirements for recertification as required by certification organizations.
- Is focused on patient safety during performance of duties and improves or makes corrections when safety issues arise; notifies department manager, as required; Interacts with other team members both on the unit and in other units in an appropriate and proactive way to benefit the patient.
- Observes proper elevator etiquette and courtesy: smiles and speaks to patients and visitors, does not discuss patient care and keeps voice low, gives right-of-way to patients and visitors; Keeps all patient information strictly confidential; Never discusses patient information and hospital business in public areas; and Protects patient privacy in public areas. Adheres to all JC and GUH Patient Rights standards.
- Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.
- Bachelor's degree preferably in Medical Laboratory Science required or
- a related field. required and
- Master's degree preferred or
- equivalent preferred
- 8-10 years Laboratory experience required, which includes three years in some type of supervisory/management role. required and
- Experience in an acute care hospital or healthcare facility preferred or
- ASCP - American Society of Clinical Pathologist required or
- Certified Medical Laboratory Technician (MLT)-AMT required or
- ABHI - American Board of Histocompatibility and Immunogentics required or
- Eligible candidates will be accepted and expected to sit & pass certification exam within 1 Year required
- Excellent knowledge and skills in laboratory operations.
- Able to set priorities and work under stress.
- Must be able to remain calm and tactful when resolving problems involving all levels of staff, patients, visitors, vendors etc.
- Excellent verbal, written and interpersonal skills.
- Flexible and adaptable to changing conditions.
- Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
- Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
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Laboratory Manager - Washington, United States - MEDSTAR HEALTH
Description
General Summary of Position
The incumbent in this position manages all operations of the assigned laboratory sections. Leads the assigned laboratory sections to ensure that proper procedures and tests are being performed. Serves as a resource to the technical staff and ensures quality control / quality assurance and regulatory compliance for the laboratory. Leads the management of the operation, personnel and financial activities of the assigned laboratory sections. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy, policies, procedures and standards.
Primary Duties and Responsibilities
Minimum Qualifications
Education
Experience
Licenses and Certifications
Knowledge, Skills, and Abilities
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
