Network Analyst II - California, United States - Tarzana Treatment Centers

Tarzana Treatment Centers California, United States

1 week ago

Description

Career Opportunities with Tarzana Treatment Centers
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Reports To:
Supervisor Information Technology

POSITION SUMMARY
The primary goal of the Network Analyst II is to ensure LAN/WAN continuing functionality and maintain computing equipment. They are responsible for the engineering; configuration, installation, and administration of the LAN networks include network switches.

They will support and troubleshoot network problems; work with third party providers; assist in the selection and evaluation of products and vendors; and handle day-to-day administration of TTC's networks.

They also act at the primary source of customer support for computer workstations, printers, and other devices connected to the LAN/WAN, providing timely maintenance, parts and information.

SALARY RANGE
$30 - $36.50 per hour DOE

We offer a competitive benefits package:
Medical Insurance
Vision Care Plan
Life Insurance
Paid Holidays (12)
Paid Vacation Time
Sick Time
401(k) Retirement Plan
Competitive wages
Stability and career advancement
Continuing Education Opportunities

HOURS

Knowledge, Skills, Abilities:
Working knowledge of design, implementation and maintenance of local area networks
Ability to monitor and administer the health of the networks through any network management framework
Good working knowledge of Windows desktop and Server Operating Systems
Good working knowledge of Cisco Call Manager and associated applications
Able to run diagnostic programs to locate malfunctions
Practical problem solving skills and solid trouble shooting skills
Possess excellent communication and interpersonal skills
Able to work well with others in a team-oriented environment
Able to install computers, printers, and other IP devices
Able to understand/troubleshoot printers/PC software
Self-motivated and able to work with minimal technical supervision
Well organized with excellent documentation skills
Able to train end users
Possesses hands-on experience in system installation, configuration and maintenance
Requires understanding of Telephone systems, voicemail, call accounting, IVR and ACD administration, maintenance and troubleshooting
Requires understanding of Microsoft networking; BOOT/P, WINS, DHCP, PDC/BDC, and DNS
Requires subject matter expertise in one or more Infrastructure Support technical disciplines

Requires effective verbal and written communications skills; effective problem-solving and decision making skills; team facilitation skills; individual coaching and mentoring skills; project management skills; negotiation and consensus building skills.

Mental and Physical Requirements:
Travel may be involved including air travel. Must have a valid driver's license. Ability to work overtime and weekends as required.
Strong interpersonal and communication skills, both oral and written, are required.

CATEGORIES OF DUTIES
Troubleshoot, repair and upgrade all local area networks and wiring closets
Establish proper technical documentation and troubleshooting procedures and maintain database for network configuration
Maintain the awareness of key technologies to ensure optimal use of resources
Maintain awareness and knowledge of industry/vendor technology and trends in order to ensure optimal use and value of the LAN/WAN resources
Plan and design new and/or expansion/upgrade projects and oversee installation to meet the district's requirements
Analyze all wiring closets, on a regular basis, to keep the networks
Maintain databases for network configurations
Design networks and oversee installation
Assist in installing wiring for networks
Research and consult new purchases
Diagnose and facilitate the repair of non-warranty technology
Facilitate the deployment and configuration of personal computers
Accompany installing vendor's technician during on-site warrantee service when necessary and when possible limiting the amount of time for out source consultants' costs
Attends all Information Technology Department Meetings
Participates in long and short range technology planning
Maintains documentation regarding network configuration, operating procedures, and service records relating to network hardware and software
Prepare work product documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness
Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge. Develop technical standards documents and implementation procedures for new technologies.
Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met. Through thorough testing, ensure that client systems are fully functional and meet the client's business needs
Records time spent on each request, task and project step in IT Service Request Log.
Implements plans and projects in a timely and efficient way.

Follow procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology to be thorough, well-prepared and punctual.

Take ownership of issues and show professionalism and control.
Experience in technical project management and demonstrated ability to take a project through all phases of implementation as well as post-implementation follow-up
EDUCATION/EXPERIENCE

Minimum Qualifications:
CCNA or higher

Education:
High School Diploma

Experience:

4+ years of progressive LAN/WAN troubleshooting experience. Demonstrated ability to work independently and troubleshoot problems with speed and efficiency is required.

SETTING
Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER
Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT
Tarzana Treatment Centers, Inc. supports the American with Disabilities Act.

Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

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