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    Field Service Technician - Chicago, United States - Aristocrat Gaming

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    Full time
    Description

    What You'll Do

    Our Field Service Operations team provides technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you'll be part of a team across the United States and Canada, embodying Aristocrat's people-first culture and bringing fun and passion into daily work routines. From troubleshooting issues to installing new cabinets, we always infuse the power of play into everything we do.

    We're looking for a Field Service Technician who is customer-focused and passionate about delivering exceptional technical support. Your responsibilities will include troubleshooting, converting, installing, maintaining, repairing, and removing gaming equipment with minimal assistance, ensuring our customers' gaming facilities operate seamlessly.

    This is an entry-level position with a comprehensive 6-month training program.

    Job Requirements

    • Work on Aristocrat gaming equipment and systems.
    • Conduct maintenance on gaming machines.
    • Respond promptly to customer requests and prioritize critical issues.
    • Perform service activities following schedules and guidelines.
    • Manage inventory and follow parts processes.
    • Support customers with technical inquiries and documentation.
    • Adhere to safety guidelines and maintain professionalism.

    What We're Looking For

    Required Qualifications

    • High school diploma or equivalent.
    • Minimum age of 21 with a valid driver's license.
    • Willingness to travel up to 30% of the time.
    • Self-starter with a passion for technology.
    • Effective communication skills.

    Preferred Qualifications

    • Experience in technical support or similar roles.
    • Background in electronics and troubleshooting.

    Physical Requirements

    • Ability to lift heavy objects and operate moving equipment.
    • Good manual dexterity and hand-eye coordination.
    • Comfortable working in various physical conditions.

    Work Conditions

    • Work in gaming environments and operate designated vehicles.
    • Willingness to work flexible shifts.

    Why Aristocrat?

    Aristocrat is a global leader in gaming technology and content, providing top-tier gaming experiences. We prioritize responsible gameplay and employee wellbeing, aiming to bring joy to millions through gaming. Join us in our mission to uplift the gaming industry through innovation and diversity.

    Explore global career opportunities and enjoy a robust benefits package.

    Our Values

    • Focus on Players.
    • Embrace Talent.
    • Foster Collective Brilliance.
    • Promote Good Business and Citizenship.

    Roles in the US may require registration with gaming authorities.

    Travel Expectations

    Up to 75%

    Pay Range

    $16.92-$31.42

    Pay Rate Type

    Hourly

    Compensation is based on various factors including experience, skills, and location.


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