Field Service Technician - Chicago, United States - Luminator

Luminator

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries.

Luminator is seeking to fill our
full-time Field Service Technician role to join our growing and dynamic
Field Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

Why Work at Luminator?
Luminator possess great company culture We offer a competitive total compensation package, including annual incentives. We offer a generous PTO plan, plus 8 paid company holidays, and 3 floating holidays.

Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options as well as earning time off on your first day In this role, you'll be part of a team that is building an inclusive and diverse culture of excellence This role will be integral in setting the tone and culture at Luminator.

ESSENTIAL FUNCTIONS:

Ability to comfortably manage multiple assignments simultaneously.
Ability to troubleshoot basic electronic operations and make sound technical decisions.
Must be able to calmly work with customers during demanding situations.
Must be able to work daytime and nighttime hours as required by the work. Intermittent domestic travel (up to 25% as required) for warranty and nonwarranty repair work, retrofits, startups, and troubleshooting.
Demonstrated success selfmanaging assigned work
Familiarity with automotive wiring
DC, low voltage, etc.
Demonstrated ability to read and understand schematics and wiring diagrams
Expertise with electrical systems, use of voltmeter and other tools
Skilled intesting and recording voltages
Perform work using small tools or hand tools
Other job duties as required.

QUALIFICATIONS:

The Field Service Technician will be an experienced, operationallyoriented professional who can successfully lead as a very hands-on Field Service Technician to scale for additional growth and maximize potential.

This professional will possess:

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business principles involved in strategic planning, repair techniques, production methods, and coordination of people and resources.
Knowledge of policies, procedures,and transit systems.
Knowledge of MathWorks, Autodesk AutoCAD, Miscrosoft Visual Basic, and SCADA software.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Understanding written sentences and paragraphs in workrelated documents.
Talking to others to convey information effectively.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to communicate information and ideas in speaking so others will understand.
Ability to read and understand information and ideas presented in writing.
Ability to speak clearly so others comprehend the deliveryof the message.
24years technicalexperience required.
HS diploma or equivalentrequired
AS degree; A+ certification preferred.

ADDITIONAL PRIORITIES:

The Field Service Technician will prioritize and broadly execute the following:

Ability to communicate, both orally and in writing, complex technical issues in a clear, concise matter, to individuals with little or no technical background.
Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change along with having attention to detail skills.
Ability to maintain electronic equipment.
Ability to review technical documents to plan work.
Ability to confer with other personnel to resolve operational issues.
Ability to prioritize and manage projects to ensure all deadlines are met is essential.
Ability to work independently and meet deadlines in a fastpaced team environment.
Ability to work efficiently and accurately with details and fluctuating work volumes.

LOCATION:

Plano is a city in the state of Texas, just north of downtown Dallas. It is a