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Green Bay

    Customer Service - Green Bay, United States - Fosber America

    Fosber America
    Fosber America Green Bay, United States

    3 weeks ago

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    Description

    Job Type

    Full-time

    Description

    At Fosber America, your career is Outside the Box

    Our machines produce corrugated board to create boxes, but the career potential within our company cannot be contained Fosber is an organization that promotes from within and believes in developing our people - come grow with us

    Fosber offers a competitive benefit package with a choice of several different Medical plans, Dental, Vision, 401K with employer match, Flex Spending, wellness incentives, and more We know that healthy and happy employees bring their best selves to work each day

    We can't wait to talk to you more about the exciting career paths available at Fosber

    Essential Responsibilities:

    1. Take customer calls regarding the ordering of spare parts.

    • Producing spare parts quotations.
    • Helping customers with questions about the spare parts for their machine.
    • Processing orders and making sure they are printed to the shipping department.
    • Researching any problems with delivery or lead-time with the components being ordered.
    • Researching part #'s and parts for customers.
    • Maintaining and improving the knowledge of Fosber machinery and parts.
    2. Utilizing the RMA (Return Material Authorization) file.
    • This includes using Excel spreadsheets
    • Giving the customer the RMA # and following through when that part arrives at Fosber.
    • Coordinating returns and credits with vendors, and issuing credit memos
    Requirements

    Requirements:
    • High School Diploma or equivalent
    • Customer service experience
    • Proficient computer skills including MS Office (especially Excel and Access), some AutoCAD experience is a plus
    • Organizational skills
    • Attention to detail and accuracy
    • Mechanical aptitude
    • Ability to solve problems while maintaining a friendly, customer-focused attitude
    • Pager/On call required after training
    Salary Description

    $18-$21 per hour
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