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    Customer Service - Green Bay, United States - Fosber America

    Fosber America
    Fosber America Green Bay, United States

    1 day ago

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    Description

    Join our team at Fosber America!

    At Fosber America, we are proud to offer a unique career experience that goes beyond the ordinary. Our innovative machines are at the forefront of producing corrugated board for box creation, but the real adventure lies in the endless growth opportunities within our company.

    With a strong emphasis on internal promotion and employee development, Fosber is more than just a workplace - it's a community where your potential is nurtured. We believe in taking care of our team members, which is why we provide a comprehensive benefits package that includes various medical plans, dental and vision coverage, 401K with employer match, flex spending accounts, wellness incentives, and more. Because we understand that happy and healthy employees are the cornerstone of our success.

    If you are ready to embark on a rewarding journey, Fosber is eager to discuss the exciting career paths that await you.

    Essential Responsibilities:

    • Handle customer inquiries related to spare parts orders
    • Prepare quotations for spare parts
    • Assist customers in understanding the spare parts required for their machines
    • Process orders and coordinate with the shipping department for timely delivery
    • Investigate and resolve any issues related to delivery or lead times
    • Research part numbers and components for customers
    • Enhance knowledge of Fosber machinery and parts
    • Manage RMA (Return Material Authorization) files, including Excel spreadsheet usage
    • Provide RMA numbers to customers and oversee the return process
    • Coordinate returns, credits, and issuance of credit memos with vendors

    Requirements:

    • High School Diploma or equivalent
    • Previous experience in customer service
    • Proficiency in MS Office, especially Excel and Access; familiarity with AutoCAD is a plus
    • Strong organizational skills
    • Attention to detail and accuracy
    • Mechanical aptitude
    • Problem-solving abilities with a customer-centric approach
    • Availability for pager/on-call duties after training

    Discover a fulfilling career with us at Fosber America, where your potential is as limitless as the boxes we create.

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