- Proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues
- Collaborate with field operations teams to lead our response to live operational complications, and ensure our riders receive consistently excellent service.
- Act as the final decision-maker for escalated live support issues
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone, email and/or chat
- Research and compile reports to determine fraudulent activity and other requests in the system
- Effectively prioritize live operational issues and take action based on the information received
- Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
- Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
- Ownership mentality: take full responsibility for delivering great service to customers
- A great executor: you are detail-oriented and get the job done
- Proactive: able to think ahead and anticipate to prevent problems before they start
- An empathetic and effective communicator: you excel at active listening and collaboration
- Comfortable with ambiguity: make thoughtful choices between imperfect options
- Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
- Observant and keen to improve: if something's not working, you come up with a better way
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $ /hour
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
-
Customer Service Representative
2 weeks ago
Wisconsin Public Service (WPS) Green Bay, United StatesWPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location. · Pay & Benefits: · Starting pay is $21.01 and offers regular increases per the bargaining agreement. · Benefits include: · Medical/Dental/Vision Plan · 401K Plan · P ...
-
Member Services Representative
1 week ago
Planet Fitness Green Bay, United States Part timeAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. · We are currently looking for a high energy individual with a passion for helping othe ...
-
Customer Service Representative
13 hours ago
Wisconsin Public Service (WPS) Green Bay, United StatesWPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location. · Pay & Benefits: · Starting pay is $21.01 and offers regular increases per the bargaining agreement. · Benefits include: · Medical/Dental/Vision Plan · 401K Pl ...
-
customer service representative
1 week ago
JBS USA Holdings, Inc. Green Bay, United StatesSchedule, enter, and communicate all customer delivery appointments. Update corporate customer service on any late deliveries and detentions. Solicit freight from the assigned geographical region and assigned customer base. Manage loads to ensure equ Customer Service Representati ...
-
Customer Service Representative
15 hours ago
Graybar Electric Company, Inc. Green Bay, United StatesMake a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, ...
-
Customer Service Representative
2 days ago
JBS USA Holdings, Inc. Green Bay, United StatesJOB DESCRIPTION · Position Title: Customer Service Representative · Department: Operations · Location: Green Bay, WI · Reports to: Terminal Manager · Principle Responsibilities: · Schedule , enter, and communicate all customer delivery appointments. · Update corporate cust ...
-
Customer Service Representative
1 week ago
Wisconsin Public Service Green Bay, United StatesJOB REQUIREMENTS: WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, WI location. Pay & Benefits: Starting pay is $21.01 and offers regular increases per the bargaining agreement. Benefits include: Medical/Dental/Vision Plan 401K ...
-
Client Service Representative
3 days ago
BluePearl Green Bay, United States**Client Service Representative** · Green Bay Wisconsin BluePearl Specialty + Emergency Pet Hospital in Green Bay is hiring an extraordinary Client Service Coordinator. If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we ...
-
Customer Service Representative
1 week ago
Nature's Way Green Bay, United States** Customer Service Representative** · **Job Category****:** CUSTOMER SERVICE **Requisition Number****:** CUSTO002309 Showing 1 location **Job Details** · **Description** · The Customer Service Representative is responsible for providing front-line support to our customers, an ...
-
Customer Service Representative
2 days ago
Graybar Electric Company, Inc. Green Bay, United States Full timeMake a difference. · As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a time ...
-
Member Services Representative
2 days ago
Planet Fitness Green Bay, United StatesAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. · We are currently looking for a high energy individual with a passion for helping oth ...
-
Customer Service Representative
3 days ago
Green Bay Packaging Green Bay, United StatesPosition Overview: · This position will be dedicated to working closely with customers and internal departments to meet our customers needs. This role interacts with customers relative to the quoting of products, placement of orders, pricing, deliveries, complaints, and technica ...
-
customer service representative
1 week ago
JBS Carriers Green Bay, United States· Position at JBS Carriers, Inc. · JOB DESCRIPTION · Position Title: Customer Service Representative · Department: Operations · Location: Green Bay, WI · Reports to: Terminal Manager · Principle Responsibilities: Schedule, enter, and communicate all customer delivery appoi ...
-
Customer Service Representative
1 week ago
WEC Energy Group Green Bay, United StatesWEC Business Services LLC · WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representativesin ourGreen Bay, WIlocation. · Pay & Benefits: · Starting pay is $21.01and offers regular increases per the bargaining agreement. · Benefits include: · Medical/Dental/Vi ...
-
Customer Service Representative
1 week ago
Gentle Vet Animal Hospital Green Bay, United States· Are you a self-motivated multitasker who loves interacting with people? We're looking for a positive and professional part-time to full-time Customer Service Representative to be the face of our practice. The preferred candidate is punctual, reliable, and has schedule flexibil ...
-
Customer Service Representative
4 weeks ago
BELLIN Green Bay, United StatesLocation:2020 S Webster Ave, Green Bay, WI 54301 · Shift Hours: · Hours: Part-Time 0.5FTE (20 hours/week) · Shift: three weekday shifts 4:00pm-8:00pm and every other weekend 2:00pm-10:30pm · Job Description: · Provide quality customer service for both incoming and outbound call ...
-
Customer Service Representative
4 days ago
Green Bay Packaging Green Bay, United StatesPosition Overview: This position will be dedicated to working closely with customers and internal departments to meet our customer's needs. This role interacts with customers relative to the quoting of products, placement of orders, pricing, deliveries, complaints, and technical ...
-
Sr. Customer Service Representative
1 week ago
Kelly Services, Inc. Green Bay, United StatesOf a Customer Service Representative: - Monitor customer freight to identify issues and improve efficiency. - Recommend adjustments as freight volumes fluctuate. - Use a variety of technology to analyze service issues and trends to determine solution Customer Service Representati ...
-
Floating Customer Service Representative
3 days ago
LoanMax Title Loans Green Bay, United StatesJob Description · Loan Max Title Loans - Customer Service Representative - Floater (entry level) · **We are currently hiring a floater to work between the two locations below. We are looking for someone who is enthusiastic about travel** · 1684 East Main St. Green Bay, WI 54302 ...
-
Prevea Health Services Green Bay, United States Full timeDescription · PSR Overnight Supervisor · Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At ...
Customer Service Representative - Green Bay, United States - via
Description
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a Customer Service Representative, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions, and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.
**This is a role with evening and weekend hours.**
What You'll Do:
Building the world's most efficient, equitable, and sustainable transportation network for all passengers - including those with limited mobility, those without smartphones, and unbanked populations - Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.
At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.
Ready to join the ride?
Via is an equal opportunity employer.