- Schedule, enter, and communicate all customer delivery appointments.
- Update corporate customer service on any late deliveries and detentions.
- Solicit freight from the assigned geographical region and assigned customer base.
- Manage loads to ensure equipment and drivers are fully utilized.
- Communicate service issues to your assigned customers in your designated area.
- Update daily check call based on shippers requirements.
- Check destinations, load capabilities, arrival times, driver capabilities and potential.
- Optimize trailer pool utilization and trailer locations.
- Communicate with customers regarding needs and with sales for opportunities.
- Additional duties as assigned.
- Proficient in Microsoft office software. TMW and Omnitracs knowledge preferred.
- Dependable and capable of adapting to a fast-paced working environment.
- Must have the ability to modify/change systems to continually improve the overall operations.
- Transportation industry experience preferred.
- Excellent customer service, planning, and organizational skills.
- Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
- Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
- Paid Time Off: sick leave, vacation, and 6 company observed holidays;
- 401(k): company match begins after the first year of service and follows the company vesting schedule;
- Base salary range of $17.00 per hour
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customer service representative - Green Bay, United States - JBS Carriers
![JBS Carriers background](https://contents.bebee.com/companies/us/jbs-carriers/background-NcF3X.png)
Description
Position at JBS Carriers, Inc.
JOB DESCRIPTION
Position Title: Customer Service Representative
Department: Operations
Location: Green Bay, WI
Reports to: Terminal Manager
Principle Responsibilities:
The applicant who fills this position will be eligible for the following compensation and benefits:
EOE/Vets/Disability