- Assist and oversee all Front Desk/audit functions.
- Balance Food & Beverage outlets.
- Balance and post the front office accounts.
- Distribute daily report and others as requested.
- Work with staff to resolve guest request.
- Handle the guest check-in/check-out needs, inquiries and reported problems.
- Communicate with bellperson/drivers/housekeeping.
- responsible for house/cash bank and deposit keys.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records.
- Assign guest rooms on the basis of reservation requirements.
- Read, maintain and make entries in the Front Desk log book.
- Inquire as to the guest enjoying their stay.
- Listen attentively to all guest comments.
- Thank the guest for staying with us and offer to make any future reservations.
- Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
- Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
- Responsible for knowing hotel emergency procedures.
- Adhere to all hotel policies and procedures and all changes that may occur.
- Carry out a reasonable request by management that I am capable of performing.
- Maintenance of computerized hotel systems.
- Handling of major guest complaints and disturbances.
- Training/guidance and advising of night employees.
- Covering the post of sick and off employees.
- Responsible for requesting and inventory of supplies for audit staff.
- Reporting physical, financial and personal miscellaneous discrepancies to management.
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Night Audit Clerk - Burlington, United States - Pyramid Global Hospitality
Description
PropertyAbout Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you
Overview
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk will:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
Handle special project assignments as requested by the Controller.
Qualifications
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using another combination of skills and abilities.
- Good working knowledge of Hospitality accounting systems.
- Ability to read, write and speak the English language to communicate effectively.
- Ability to exercise judgement in evaluating situations and in making sound decisions.
QUALIFICATION STANDARDS
Education:
High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.
