Assistant Claims Manager - West Hartford, United States - Beazley Group

Description

Job Title: Assistant Claims Manager

Division: Group Claims

Reports To: Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley's organisation chart

Key Relationships: Claims staff, underwriters, insureds, brokers and service providers

Job Summary: An independent Claims Handler role focused on low to mid value claims with no significant coverage issues to help achieve the Beazley vision of being the highest performing specialist insurer. To contribute to the overall performance, development, and management of the Beazley claims function. To proactively manage claims, primarily at the individual level while gaining experience at the portfolio level through observing and working with peers. A key requirement of the role is to assist to achieve high levels of satisfaction for the client and broker through high quality claims management, resolution, and excellent client service. To work with underwriters and support brokers and clients. To support claims management to facilitate and foster a collaborative approach across the overall claims function to learn, share ideas and diverse perspectives, and work in a manner that best meets the challenges of our clients.

FLSA: Exempt

Key Responsibilities:

Individual Claims Leadership

• Manage individual claims on a proactive basis from notification to closure, investing the necessary
  level of involvement required for each claim depending on the nature, category, maturity, type,
  and quantum of the claim.
• Focus primarily on the management of claims with an expected or actual value at or below
  $250,000 without Coverage Litigation or other significant flags.
• Adhere at all times to Beazley's Claims Reserving Philosophy and Standards.
• Act at the direction of line management to develop, iterate, document, and execute claims
  strategies considering uncertainties, key decisions, potential outcomes, and estimated associated
  costs.
• Engage and liaise with line management as appropriate on specific claims where additional
  experience or knowledge may be beneficial or is required.
• Understand and implement Beazley's Conduct Risk Policy.

Claims Portfolio Management

• Work alongside and support Claims Managers in the management of the claims portfolio to optimise
  performance including the:
• Review of individual claims within the portfolio on a regular basis and ensuring reserves and
  records are maintained in a timely manner as required by Beazley's claims controls and
  standards.
  
  
• Communication of any material claims to Reinsurance and Finance as set out by the applicable
  claim's authority, claims protocols, and procedures.
• Working with Reinsurance to effect recoveries.

Strategy and Business Planning

• Understand the overall strategic objectives and business plans of the Beazley claims function to
  the degree required to engage and liaise effectively with line management.

Working with Underwriters

• Develop an understanding of marketing and underwriting strategies for the respective business
  area.
• Provide input to underwriters on review of potential or existing insured's claims experience.
• Identify claims trends and developments and communicate their potential impact on the book.
  Authority & Minimum Standards Observance
• Operate within approved claims authorities at all times.
• Maintain a thorough knowledge of industry regulations and minimum standards.
• Ensure compliance with the regulations and Beazley's claims control standards and protocols.

Third party Management

• Follow Beazley's procedures for the selection and retention of 3rd-party professionals and
  manage these relationships to the benefit of Beazley.
• Conduct file reviews or audits, where required, and assist in the resolution of any issues
  identified.

Broker and Insured Relations

• Work proactively to develop strong relations with key brokers and insureds.
• Promote the Beazley brand of excellence in client service professionalism.

Operational

• Ensure the management of claims conforms to the agreed standardised processes and use of
  share service functions as appropriate.
• Contribute to the commitment to, and active development of a continuous improvement culture
  within the overall claims function.

Supporting Senior Claims Handlers

• Support senior Claims staff with any relevant tasks, projects, or initiatives to further develop
  skills and understanding of the broader organisation.
• Assist claims management and peers to develop, mentor, and empower junior staff.
• Serve as a positive role model for junior staff
• Conflicts of Interest
  Adhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential
  conflicts of interest, and take steps to resolve them promptly.
  Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to
  exert undue influence on you or any other team member to act improperly in the management,
  reserving, or settlement of any claim.

General

At Beazley we are committed to doing the right thing because it is the right thing to do. It is important
that within all your interactions both internally and externally you adhere to this principle through
adoption of Beazley's core values and behaviours - PIED and Being Beazley.

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness, and Dynamic that
  contributes to an internal environment of teamwork and promote a positive brand image and
  experience to our external customers.
• Comply with Beazley procedures, policies, and regulations, including the code of conduct which
  incorporates the PRA and FCA Conduct Rules.
• Undertake training on Beazley policies and procedures as delivered by your line manager, People
  & Culture, or the assurance teams (compliance, risk, internal audit) either directly, via e-learning,
  or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager,
  People & Culture, or the assurance teams (compliance, risk, internal audit) and ensure you keep
  up to date with developments in these areas. This may include, amongst others, Beazley's claims
  control standards, other Beazley standards, and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or
  through the learning management system. These may include membership in Beazley
  committees or working groups

Education and Qualifications

• Graduate Calibre

Skills and Abilities

• Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
• Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
• Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening

Knowledge and Experience

• Past claims experience establishing liability and/or settlement resolutions.
• Functional knowledge & understanding: Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches

Aptitude and Disposition

• Outcome focussed, self-motivated, flexible and enthusiastic
• Professional approach to successfully interact with senior management/colleagues/external suppliers
• Diplomatic

Competencies

• Problem-solving
• Decisiveness
• Customer-focused
• Influencing others
• Team work
• Self-starter
• Analytical thinking
• Managing resources effectively
• Technical competency and expertise

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is up to 88k per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.

This document is subject to review after consultation with your Manager.