Workers Compensation Claim Representative Trainee - Hartford, United States - The Travelers Companies, Inc.

The Travelers Companies, Inc.

Verified Company

Hartford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category

Claim

Compensation Overview

Salary Range

$46, $77,400.00
Target Openings
2
What Is the Opportunity?
What Will You Do?

Complete virtual, classroom, and onthejob training which includes the overall instruction, exposure, and preparation for employees. Completion of an internal training program is required to progress to next level position. The training may require travel.
Handle all aspects of a Workers Compensation claim including completing investigations, setting accurate reserves, and making various claimrelated decisions under direct supervision. As a trainee, you may also be exposed to claims that could involve litigation, settlement negotiations, Medicare set asides and offsets.
Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
Investigate, develop, and evaluate action plans for claim resolution. Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources.
Effectively prioritize and manage a Workers Compensation claim inventory, including filing and diary systems, document plans of action and complete timesensitive required letters and state forms.
Participate in Telephonic and/or onsite File Reviews.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
Perform other duties as assigned.
Bachelor's Degree or a minimum of 2 years of work or customer servicerelated experience.
Ability to work in a high volume, fast paced environment managing multiple priorities while facing ambiguity.
Able to review information from multiple sources and use analytical thinking and problemsolving skills to accurately achieve optimal claim outcomes and determine appropriate next steps.
Ability to own and manage all assigned tasks.
Provide excellent customer experience by communicating effectively, verbally and written.
Able to work independently and in a team environment.
Strong attention to detail.

What is a Must Have?

High School Diploma or GED
One year of customer service experience OR Bachelor's Degree.
What Is in It for You?
Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.