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    Complex Director of Food and Beverage - Orlando, United States - Hilton

    Hilton
    Hilton Orlando, United States

    2 weeks ago

    Hilton background
    OTHER
    Description

    This Bonnet Creek Resort is looking for a Complex Director of Food and Beverage to join their Senior Leadership Team supporting the Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando.

    The Signia by Hilton Orlando Bonnet Creek boasts 1009 bedrooms and suites, with 210,000 sq. ft of meeting space. The hotel boasts 7 distinct dining options including La Luce, Zeta Asia, Harvest, Beech, Myth and Muse as well as a three-acre lagoon-style pool with lazy river.

    The Waldorf Astoria consists of 501 deluxe rooms and suites and has 36,500 sq. ft of meeting space including the brand-new Central Park Ballroom. Additionally, it has 4 signature Waldorf Astoria food and beverage restaurants: Bull & Bear, Peacock Alley, Oscar's and Aquamarine, an amazing formal signature pool with lush landscaping as well as an 18-hole 7,113-yard championship Golf Course & Clubhouse Grill.

    Position Purpose:

    Directs and organizes the activities of the Food & Beverage departments, including but not limited to Culinary, Banquet Operations, Restaurants, Room Service and Bars across the Complex, to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

    · Plan and direct the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation.

    · Clearly describe, assign and delegate responsibility and authority for the operation of all food and beverage departments

    · Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.

    · Participate with the chef and restaurant managers in the creation and merchandising of attractive menu designs to attract a predetermined customer market.

    · Implement effective controls of food, beverage and labor costs among all departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.

    · Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotions.

    · Maximize food and beverage department profitability.

    · Regularly review and evaluate the degree of customer satisfaction of the individual outlets, including banquet service, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.

    · Investigate and resolve food quality and service complaints.

    · Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.

    · Ensure compliance with all Hilton policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.

    · Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to policies and procedures

    · Participate in the development of the annual budget; develop short and long term financial operating plans.

    · Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.

    · Participate in community public relations for the hotel.

    · Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.

    · Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

    What are we looking for?
    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability

    What will it be like to work for Hilton?


    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

    We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

    • Health insurance
    • Career growth and development
    • Team Member Resource Groups
    • Recognition and rewards programs
    • Go Hilton travel discount program
    • Best-in-Class Paid Time Off (PTO)
    • Supportive parental leave
    • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
    • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
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