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    Team Lead - Baltimore, United States - Planet Fitness

    Planet Fitness
    Planet Fitness Baltimore, United States

    3 weeks ago

    Default job background
    Full time
    Description
    The TEAM LEAD will be responsible for leading, initiating, and coaching the team in overall gym operations to ensure an exceptional "Judgement Free" member experience.

    Essential Duties and Responsibilities
    • Model and maintain a welcoming atmosphere for all members, team members, prospective members, and guests.
    • Initiate onboarding and developing a high performing member service representative.
    • Provide any support needed by Club Manager(s)
    • Resolving or deescalating club member issues or concerns.
    • Modeling consistent +1% customer service
    • Involved in all front desk related activities.
    • Check members in, new member sign up, tours/info calls, facilitate member requests, issues, and questions.
    • Initiating and coaching team members through Brand Excellence Standard for club cleanliness.
    • Coach peers on the why, how, what of PF cleanliness practices.
    • Understanding/Initiating Inventory supply orders processes.
    • Understanding of basic statistics and abc reporting to assist with tracking or completion of daily paperwork if needed.
    • Assisting members with PF Mobile App to access workouts/assistance as needed (new & current).
    • Foster staff member understanding of general knowledge of the equipment in the facility.
    • Can successfully complete NMO classes with new and current members.
    Qualifications/Requirements
    • Hard working, enthusiastic, and energetic Models G.E.A.R. (Genuine, Enthusiastic, Accuracy, Ready)
    • Has demonstrated consistent +1% customer service that aligns with the club culture.
    • Superior problem solving and resolution skills.
    • Exceptional reliability.
    • Completion of all PFU courses and consistent application of information to promote success when working with members/team
    • Consistently models PF leadership expectations.
    • Seeks opportunities for advancement.



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