- This role is onsite Monday- FridayWhat's in it for You
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- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
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Team Lead, Initial Title and Registration - Baltimore, United States - CEI Fleet Collision and Safety
Description
Team Lead, Initial Title and Registration page is loadedTeam Lead, Initial Title and Registration
Apply
locations
Baltimore
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R103924
Get started on an exciting career at Element
Element employees make a difference in the lives of others every day.
We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.What We Need
We are looking for a
Team Lead, Initial Title and Registration
to join Element Fleet
Management.
As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
Are you
A Strong, dynamic leader that mentors, develops and guides team members
Strong on the technical knowledge in Title and Registration
As the
Team Lead, Initial Title and Registration
you will be responsible to Prioritize workflow to keep in flight transactions on schedule, meeting Client and BSC objectives, improve processor performance and effectiveness through daily coaching.
A Day in the Life
Production Leadership
Assess staffing needs vs actuals for each day based on daily task requirements.
Develop and execute mitigation plans for staffing short falls, prioritizing At Risk clients and transactions.
Monitor status of Aging work with a plan to rebalance; avoid escalations.
Assign prioritized work for the day; ensuring completion and Past Due does not exceed daily thresholds
Use established KPIs and SLAs to assess individual and team performance; making recommendations for mitigation to Leadership
Performance Management
Maintain a culture focused on innovation, satisfaction and performance attainment that is derived from Accuracy, Accountability, Timeliness, Respect, Equality and Openness.
Execute SMART goals for Processors aligned with BSC and Client expectations.Execute compliance protocols to ensure the department operates within legal and client frameworks.
Develop and execute coaching strategies to enhance skills, address performance gaps and support a Continuous Improvement program.
Complete Quality Assessments of transactions, measuring against established standards and client exceptions
Provide real time feedback to processors that reduces errors
Client Management
Drive customer satisfaction rating of 6
Cultivate collaborative relationships with Clients and FPS, executing against their unique requirements.
Foster a reputation for reliability by ensuring status updates on client requests are provided regularly.
Respond to escalations/CSIs in 48 hours and close with root cause preventative actions.
Requirements
Background in Title and Registration or Motor vehicle Administration
College or University or equivalent experience required.
Six Sigma education and experience preferred.
Proven PC and data analysis skills
Ability to operate in a rapidly changing environment with a sense of urgency, and to develop and deploy changes to positively impact service delivery
Experience in workflow management and coaching is preferred
High degree of initiative and flexibility. Ability to lead through changes to the work environment volume, business processes, systems and other changes
Excellent interpersonal skills. Must be able to successfully interact multiple levels in the organization
Strong business acumen and ability to understand financial outcomes
Demonstrated organizational skills
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors.
Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email toor call
Pay transparency Nondiscrimination
Know Your Rights:
Workplace discrimination is illegal
Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets.
We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
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