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    Team Lead, Asset Management - Baltimore, United States - Element Fleet Management

    Element Fleet Management
    Element Fleet Management Baltimore, United States

    1 week ago

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    Full time
    Description

    Get started on an exciting career at Element

    Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

    What We Need

    We are looking for a Team Lead, Asset Management to join Element Fleet Management. This role is responsible for successfully facilitating the resources and processes supporting Element's portfolio of IT assets measured through objective metrics. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

    Are you:

    • Adept with the knowledge of how to acquire and renew domain registrations?
    • Able to manage concurrent and time sensitive deadlines, possessing strong oral and written communication skills and high detail orientation?

    The Team Lead, Asset Management is responsible for providing support, guidance, and mentoring to relevant team members and is accountable for the implementation of process improvements, best practice sharing, team metrics and project management as needed.

    A Day in the Life

    Day to Day guidance for the IT Asset Management staff

    • Daily, weekly, and monthly planning; issue resolution, escalations management
    • May participate in HR related activities to support the Director
    • Achieving department metrics for distribution of assets and servicing incidents ensuring the department achieves a 95% SLA success rate
      • Aligns to Element Leadership Capabilities

    Front line responsibilities for processing complex and VIP customer requests

    Ordering hardware and software licenses for 2,500 employees in North America; total hardware inventory of more than 10,000 units and maintain software administration and distribution for 36 suppliers covering over 4,500 licenses

    Facilitate and lead all facets of web domain registrations and renewals

    Provide input on governance for Asset Management Policies

    Participate in developing strategies and processes for asset acquisition, deployment, reclamation and disposal for hardware including cell phones and software

    Work with other members of the IT management groups on cross functional and enterprise initiatives that involve Asset Management

    Requirements

    • Bachelor's degree in computer science or equivalent work experience required
    • 3 plus years direct asset management experience including leadership responsibilities managing large pools of hardware and software
    • 3 plus years providing direct customer support
    • 2 plus years with the full suite of Microsoft Office products
    • Demonstrated experience with Service Now or a like ITIL product
    • Cell phone administration experience preferred
    • Professional certifications to include either ITIL, CITAM, CHAMP, etc. a plus
    • IAITAM (CSAM) or equivalent certification a plus
    • Comfortable with ambiguity
    • Demonstrated reporting skills – in analytics as well as presenting to leadership
    • Extensive knowledge and experience with software management and licensing agreements, must have Microsoft and Adobe experience
    • Expert knowledge and experience with CMDB and ITSM tools and processes
    • Strong vendor management and negotiation skills
    • Knowledge of ITIL best practices

    What's in it for You

    • A culture of innovation, empowerment, decision-making, and accountability

    • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

    • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

    • Hybrid work environment for most positions

    Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

    Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call

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