-
IT Solution Delivery Manager
5 days ago
GreenWaste Recovery LLC San Jose, United StatesJob Description · Job DescriptionTitle: IT Solution Delivery Manager · FLSA Status: Exempt · Reports To: VP IT · Pay: $140,000 - $150,000/yr · About the Company: · GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growt ...
-
ServiceNow Santa Clara, United States**Senior Technical Consultant, Workplace Service Delivery Solutions** · 2225 Lawson Lane, Santa Clara, California, United States · Employees can work remotely · Full-time · Work Persona: Remote · Region: AMS - North America and Canada · Employee Type: Regular · **Company D ...
-
ServiceNow Santa Clara, United States**Presales Solution Consultant Workplace Service Delivery, Employee Experiences** · Remote, Santa Clara, California, United States · Employees can work remotely · Full-time · Work Persona: Flexible or Remote · Region: AMS - North America and Canada · Employee Type: Regular ...
-
Palo Alto Networks Santa Clara, United States**Company Description** · At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy ...
-
Principal Infrastructure Solutions Architect
23 hours ago
Pure Storage Santa Clara, United StatesCompany Overview: · **BE PART OF BUILDING THE FUTURE.** · What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? · The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge i ...
-
Engineering Ip Program Manager, Principal
1 week ago
Marvell Santa Clara, United StatesAbout Marvell · Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. · At Marvell, y ...
-
Information Security Manager
1 week ago
Radiant Group Santa Clara, United StatesJob Title - Information Security Manager · Job Location - Hybris · - anta Clara, CA · Duration: 7 Months+ · Job Description · - Work location: Santa Clara, CA / 3 days Onsite in Mandatory (Hybrid) · Work hours: 8-5 M-F PST · On Call: No · Extension: Yes · Contract to Hire: Yes · ...
-
Information Security Analyst
1 week ago
Ramsoftsystems inc Santa Clara, United States**Job Title: Information Security Manager** · **Location (Onsite, Remote, or Hybrid?): Santa Clara, CA (3 days Onsite in Mandatory (Hybrid))** · **Contract Duration: contract until 12/1/2024** · **Working Hours: 8-5 M-F PST** · **Position Overview**: · - Work with one of Company' ...
-
Global Account Manager
3 days ago
Amphenol TCS Santa Clara, United States**Position**:Global Account Manager** · **Location: Santa Clara, CA** · Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our pr ...
-
Palo Alto Networks Santa Clara, United States**Company Description** Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · We have the vision of a world where each day is safer and more secure than the one before. ...
-
Patient Transport Coordinator
3 days ago
The County of Santa Clara Santa Clara, United States**Salary** · - $59, $71,346.08 Annually**Location** · - Throughout the County of Santa Clara, CA**Job Type** · - Full-Time/Part-Time**Job Number** · - 24-S9P-A**Department** · - Santa Clara Valley Medical Center**Opening Date** · - 04/16/2024**Closing Date** · - 4/30/2024 11:59 P ...
-
Mobile Architect
3 days ago
OTSi San Jose, United StatesObject Technology Solutions, Inc (OTSI) has an immediate opening for Mobile Architect position in San Jose, CA. This is a 6+ month contract (Hybrid/3 Days onsite/2 days remote). · **Skills & abilities required**: · - 5+ yrs. Experience in Mobile architecture, Memory architecture, ...
-
Program Manager
2 days ago
QSS San Jose, United States**Job Title**: Program Manager · **Location**: San Jose, CA · **Duration**: Full Time · **Required Skills**: · - Degree in Computer Science or related stream from a reputable institution · - 12+ years of total IT experience with at least 8+ years working in Data/AI projects and a ...
-
Project Manager
2 days ago
Super Micro Computer San Jose, United StatesProject Manager · **Date**:May 14, 2024 · **Location**: San Jose, California, United States · **Company**:Super Micro Computer · **Job Req ID: 24383** · **About Supermicro**: · - Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Cent ...
-
Strategic Planning
5 days ago
TikTok San Jose, United StatesResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Crea ...
-
Executive Assistant
3 days ago
OTSI San Jose, United StatesOTSI (Object Technology Solutions, Inc) has an immediate opening for an Executive Assistant · Location - San Jose, CA · Executive Assistant to VP of Advanced Memory Systems · - Calendar and Meeting management: coordinate internal and external meetings including staff meetings, qu ...
-
Logistics Manager
5 days ago
TikTok San Jose, United StatesResponsibilities · About TikTok · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, ...
-
Vp, Software
1 week ago
Renesas Electronics San Jose, United States**Company Description** · Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, in ...
-
Vp, Product Engineering
1 week ago
Renesas Electronics San Jose, United States**Company Description** · Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, in ...
-
Product Manager
1 week ago
IBM San Jose, United StatesIntroduction · A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions. · We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud ...
Sr Business Process Consultant, Workplace Service Delivery Solutions - Santa Clara, United States - ServiceNow
Description
**Sr Business Process Consultant, Workplace Service Delivery Solutions**
Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
Employees can work remotely
Full-time
Work Persona: Remote
Region: AMS - North America and Canada
Employee Type: Regular
**Company Description**
ServiceNow is making the world of work, work better for people. Our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.
Were looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on and about their experiences working at ServiceNow.
**Job Description**
**Location: Remote, US**
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
This opening for a Sr. Business Process Consultant, Employee Workflow will be a functional and process / expert on a customer engagement team delivering implementations for this ServiceNow Solution. Consulting with facilities/space management departments and guiding them in the endeavor of transitioning business requirements to configuration requirements for this Solution.
Although this opening is focused on finding a workplace/facilities operations specialist with experience to bring to / engagements, this consultant may also provide consulting for customers implementing other including, , , and products based on configuration best practices all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
Be the process expert in how to best support Facilities/Space Management departments using ServiceNow best practices focused on configuration vs. customization
Drive efforts for facilities-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow Employee Workflow Solutions standard capabilities in their efforts to improve departmental processes.
Lead customer design workshops focused on ServiceNow Platform and Employee Workflow Solution in scope of the engagement (which may include , , , and/or /)
Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Drafting more functionally-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and advocates for the customers needs throughout the engagement
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Prepare all customer-facing deliverables focused on process
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
**Qualifications**
At least 5 years of consulting experience for complex, global organizations
Demonstrated ability to influence and consult (providing options with pros, cons and risks) for a facilities/space management department, while providing thought leadership to Customer sponsors/stakeholders in solving business process and/or technical problems
Proven experience in defining and deploying future-state facilities/space processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
Strong understanding with leading industry facilities/space systems and tools such as Nuvolo, SpaceIQ, iOFFICE, etc.
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
Experience in providing Knowledge-Centered Service / Support using technologies
Experience in analyzing and recommending strategies based on business priorities
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .
**Work Personas**
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. **Required in Office**
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role. **Flexible**
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60%