- Provides thought leadership to develop new or improved processes, methodologies, systems, tools, and/or services based on practical experience, optimal outcomes, and best practices to enhance the operating environment of front-line team members.
- Provides advanced-level knowledge of the UKG Pro Workforce Management (Formerly known as Dimensions) Advanced Scheduler Module.
- Product ownership of the applicable program increment processes and technology delivery commitments.
- Developing and supporting a continuous improvement process within WFM
- Facilitates complex working sessions, including defining strategic objectives and tailoring them to meet business needs as necessary.
- Improve the team member experience, resulting in a reduction in EE attrition.
- Deliver transformational change in all aspects of back-office workforce management.
- Analyzes complex data or facts and summarizes and presents findings in a compelling way
- Thought leader to our stakeholders and partners to create product roadmaps that increase enterprise value and efficiency over time
- Represent Cox Automotive business stakeholders in status meetings and solution work sessions between stakeholder groups to enable the delivery of advanced scheduling solutions that meet the business needs.
- Translate business requests into features and user stories in a collaborative cross-functional team to craft solutions/documentation and represent customer needs in product delivery.
- Prioritize product backlog with input from stakeholders, peers, and leadership to ensure alignment with product strategy and roadmap.
- Develop and maintain subject matter expertise in application features, capabilities, and business rules.
- Participate in the applicable product delivery ceremonies, such as daily stand-ups, sprint planning meetings, retrospectives, and release train planning meetings.
- Partner with Business Stakeholders to understand and influence product strategy while generating innovative ideas for achieving product success
- Partners with Release Train Core Team to develop release plans that support go-to-market strategies
- Communicate progress toward milestones as software is released.
- Make rapid tactical decisions to maintain team momentum and focus on incremental value delivery.
- Ensures regulatory compliance and Shift Governance/Schedule adherence
- Partners to evaluate projects utilizing WFM to boost productivity
- Scheduling experience in multiple skill and multichannel environments
- Must be able to travel within the US up to 30% of the time.
- A bachelor's degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience; or 10 years of experience.
- Ability to understand and articulate various internal and external customer needs
- Proven self-starter who can proactively engage with the business, stakeholders and peer base
- Working collaboratively with key stakeholders (e.g., operations management, HR, and IT teams)
- Be a solid change agent and resilient to roadblocks
- Anticipate customer needs and proactively identify solutions
- Solves complex problems on own; proactively identifies new solutions to problems
- Plan, prioritize, organize, and complete work to meet established objectives
- Develop, maintain, and leverage Finance relationships
- Oversees the daily workflow of multiple locations.
- Must possess a natural curiosity to expand their knowledge, identify new opportunities, and know where to adapt our approach.
- Working understanding of UKG Workforce Management Pro (formerly known as UKG Dimensions).
- Experience managing or deploying UKG Workforce Management Pro or similar advanced scheduling tools (Nice or Aspect).
- Working experience in complete product lifecycle methodologies
- Working experience in a collaborative, cross-functional team environment
- High-level experience working with engineering teams to deliver product capabilities
- Strong communication skills & presentation skills, verbal and written, with the ability to communicate across business and technology
- Self-directed problem solver with a demonstrated ability to organize & prioritize
- Bachelor's degree or equivalent work experience
- Advanced knowledge of Flex Scheduling and shift governance in multiple-skill and multi-channel environments.
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Lead Product Owner - Brookhaven, United States - Cox Automotive
Description
Cox Automotive with Manheim auctions is the world's largest used vehicle marketplace. We are embarking on an exciting journey as we transform our time and pay management capabilities from our current Kronos system to take advantage of the broader advanced capabilities of UKG Pro Workforce Management. This transformation brings the opportunity to modernize the end-to-end scheduling process, which varies by the 70+ individual auction locations with limited technology benefits. The deployment of UKG Pro Workforce Management and its advanced scheduling capabilities brings an incredible opportunity to improve the everyday experience for our front-line team members and their managers.The Lead Product Owner is the Product Management evangelist for Advanced Scheduling & Resource Planning at Cox Automotive. They aim to deliver innovative solutions based on their understanding of high-level business priorities and company objectives. The Product Owner works with Product Leadership and Business Stakeholders to establish the product vision and then brings it to life for the enterprise.
Lead Product Owners work with a cross-functional scrum team to build, enhance, and manage a set of products and platforms using Scaled Agile Framework methodology. They will own and groom the product backlog with input from stakeholders, partners, and the business. Teams will include platform/software engineers, developers, QA (Quality Assurance), and scrum masters.
As products and solutions near launch, they will support mobilization and business readiness as the business develops go-to-market plans. They may help in demos and support training material creation as a subject matter expert.
This role serves as an expert on UKG Pro Workforce Management (UKG Pro WFM) and procedures relating to executing WFM workloads, such as forecasting models, client implementation (communication, schedule changes, optimization, hours increases/reductions), agent efficiency, and process improvement initiatives. Proficient in using UKF PRO WFM for forecasting, scheduling, and reporting.
The person must be a self-starter who can proactively reach out to the business and their peers in the space to identify new opportunities and ways in which we can do things differently.
Responsibilities (including but not limited to):
Qualifications:
USD 106, ,900.00 per year
Compensation:
Compensation includes a base salary of $106, $177, The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
