- Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into a feature-driven Product Roadmap
- Inspiring the art of the possible, driving innovation and continuous improvement
- Aligning your Enterprise Portal roadmap with our Workflow Digitization products to enhance the end user experience for requesting and consuming services
- Communicating clearly and effectively, both written and verbal, to collaborate in a global environment
- Engaging in continuous discovery (i.e., surveys, interviews) to better understand and anticipate customer needs
- Maintaining an Enterprise, holistic view of challenges across customer segments to promote scalable, long-term solutions in favor of quick fixes in some cases requiring hard tradeoffs according to the value, cost, and speed of delivery
- Collaborating with your development squad to translate roadmap Initiatives into actionable Epics and Stories, advocating for scalable and realistic delivery timelines
- Articulating the evolving priorities and desired business outcomes for the Quarterly Business Review (QBR) process, while also tracking and articulating key results targeted in previous quarters
- Public speaking and influencing senior leadership, especially to de-mystify complex, nuanced topics to drive the right decisions for the organization
- Bachelors degree required
- 10+ years experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field
- ServiceNow subject matter experience preferred, or related product(s)
- Strong understanding of service management, business operational processes, and workflow management
- Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools
- Strong understanding of emerging technologies, especially GenAI to elevate the customer service chat and enterprise search experience
- Background in Consulting industry a plus
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