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    General Manager - Chicago, United States - Yogasix Southport

    Yogasix Southport
    Yogasix Southport Chicago, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Bonus based on performance
    • Competitive salary
    • Dental insurance
    • Employee discounts
    • Health insurance
    • Paid time off
    • Signing bonus
    • Training & development

    The General Manager is responsible for ensuring an exceptional customer experience at YogaSix Southport Studio according to YogaSix standards. He/she will lead a team of Sales Associates and Teachers and is accountable for all aspects of studio functionality including Sales, Customer Experience, and studio operations. Prior experience managing a Yogasix or another Yoga Studio will be preferred.

    Position Responsibilities
    Sales - achieve studio profitability and growth targets through strategic, relationship based selling
    Generate new customer prospects for the studio through referrals, business to business networking
    Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
    Manage the wellness advisor team and grow all revenue streams including Memberships, Retail and Teacher Training

    Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels
    Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
    Social media management
    Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic

    Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty
    Ensure all members have a high-quality experience in studio
    Address and resolve customer service issues
    Design activities to promote member engagement
    Monitor and implement tactics to manage member attrition

    Management and Operations - ensure the day to day operations of the studio run smoothly
    Work with Studio Owner and Lead Teacher to optimize class schedule on an ongoing basis
    Recruit, hire, train, supervise, coach, mentor all studio staff
    Manage studio budget, spending, and reporting
    Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
    Manage maintenance issues, inventory and cleaning
    Participate in studio, regional and company-wide meetings and trainings as needed
    Qualifications
    Sales
    Strong experience and history of performance in retail/service or fitness sales
    Proven experience in the full lifecycle of lead management (generating, following up, and closing leads)
    Highly confident in generating personal sales, training and managing staff in sales strategy
    Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training
    Communications and Customer Service
    Ability to excel in a fast changing, diverse environment
    Strong customer service skills
    Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills
    Management
    High emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.
    Team leadership experience, with positive track record of staff supervision
    Adaptable and aware of opportunities for improvement
    Highly organized, proficient in data management, ability to prioritize and meet deadlines
    Strong attention to detail and accuracy
    Professional, punctual, reliable and neat
    Trustworthy and able to handle confidential information
    Proficient with computers and studio software
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