-
Customer Service
1 week ago
VS America, Inc. Charlotte, United StatesJob Description · Job DescriptionAbout VS America, Inc: · VS America, Inc is a leading provider of high-quality furniture and educational solutions, committed to delivering exceptional products and services to our customers. We are currently seeking a dedicated, bilingual Custome ...
-
Customer Service
3 days ago
Xpress Global Systems (XGSI) Charlotte, United StatesOverview:At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time . We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.The XGS Customer Service Representative is an entr ...
-
Customer Service
1 week ago
Xpress Global Systems, LLC Charlotte, North Carolina, United States PermanentOverview: · At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service. · The XGS Customer Service Representative is an ...
-
Customer Service
3 weeks ago
ARI Charlotte, United StatesAIM specializes in the development of cutting-edge marketing campaigns allowing us to safely generate revenue and extend company outreach for our top industry leading clients. Our Business Development team is offering an extraordinary PAID internship opportunity for students, and ...
-
Customer Service
3 weeks ago
Parksite Charlotte, United StatesJob Description · Job DescriptionThe Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential cus ...
-
Customer Service Specialist
2 weeks ago
Carolina Foods, Inc. Charlotte, United StatesCarolina Foods is the maker of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation for more than 80 years, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked ...
-
Customer Service Representative
2 weeks ago
Ryan Consulting Group, LLC Charlotte, United StatesTitle: Customer Service Representative (Must be fluent in Spanish) · Location: South Charlotte · Type: Contract to hire (On-site/in-office role for first 6mo and hybrid after that) · Hours are 8-5, 9-6, need to be flexible to work either shift. · Pay: $22-$25/hr (Candidates must ...
-
Customer Service Director
4 weeks ago
Tandym Group Charlotte, United StatesA global-based health care company is seeking a Head of Customer Support to join their team. · As the Head of Customer Support, your role is pivotal in ensuring customer satisfaction, driving operational excellence, and building a customer-centric culture. By developing strategie ...
-
Customer Service Coordinator
3 weeks ago
Alsco Charlotte, United StatesClassification: · Non-Exempt · We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every d ...
-
Customer Service Representative
1 week ago
UniFirst Corporation Charlotte, United StatesUniFirst is seeking adedicatedCustomer Service Representative to join our team. You will be a key playerin delivering outstanding customer serviceas a liaison between customersand the company.At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off We have an immediat ...
-
Customer Service Representative
1 week ago
United Rentals Charlotte, United StatesGreat company. Great people. Great opportunities. · If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals · As a Customer Service Representative at United Rentals, you will provide service and su ...
-
Customer Service Representative
1 week ago
Megadyne Group Charlotte, United StatesJOB DESCRIPTION · Customer Service Representative · Summary · The Customer Service Representative is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, ...
-
Customer Service Representative
1 week ago
SP Plus Corporation Charlotte, United States Full timeOverview · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...
-
Customer Service Partner
1 week ago
Sealed Air Corporation Charlotte, United StatesSUMMARY OF THE POSITION: · To process all orders efficiently, and accurately including special instructions and in line with policies/ procedures and advise Customers of any changes or impact on the Customer's expectations of what they will receive and when (shortages, price / SK ...
-
Customer Service Rep
3 weeks ago
PeopleShare Charlotte, United States TemporaryJoin our team as a Customer Service Rep and be the backbone of our clients South Charlotte office PeopleShare of South Charlotte is seeking an Customer Service Rep looking to take their career to the next level. Our client is a leading national manufacture looking for great talen ...
-
Brokerage Customer Service Specialist
3 weeks ago
Motion Recruitment Charlotte, United StatesPosition: Brokerage Customer Service Specialist · Location: Charlotte NC (Hybrid model) · Term: 12 Months · Full on w2 contract financial Client. · Required Skill · Series 7 (active or within 2 year window of leaving broker/dealer) · Brokerage Operations · Customer Service · MS O ...
-
Johnson Brothers Charlotte, United States Full timeJob Description · : Job Responsibilities: · Communicate with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database. · Checks inventory periodically preparing allocations and noting merchandise that may be out ...
-
Retail Sales and Customer Service
2 days ago
Home Center Outlet - Atlanta Charlotte, United StatesJob Summary · Home Center Outlet - Charlotte is seeking an experienced and enthusiastic individual to join our team as a Retail Sales & Customer Service Professional. · This position is full-time and is located at our Charlotte, NC store and requires excellent customer service an ...
-
Customer Service Representative
3 weeks ago
Ripple Fiber Charlotte, United StatesJob Description · Job DescriptionSalary: BOE · Customer Service Representative | Ripple Fiber · We are seeking a Customer Service Representative (CSR) to join our growing team in Charlotte, NC. · About Ripple Fiber · Our mission is to provide access to the best internet for life, ...
-
Customer Service Representative
1 week ago
ashley king - State Farm Agent Charlotte, United StatesJob Description · Job DescriptionBenefits:Flexible schedule · Opportunity for advancement · Paid time off · Signing bonus · Training & development · Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Cust ...
DIrector of Customer Service - Charlotte, United States - Maven Group LLC
Description
** DIrector of Customer Service**
** The Maven Group, LLC - Charlotte, NC**
Reporting into our VP Global Customer Service, this role is accountable for developing and advising a world-class customer care organization. Here, you will develop strategies, strategic goals, and programs to meet revenue targets and business unit goals while improving overall customer happiness.
The development, accountability, and execution of organizational and strategic planning-related initiatives in support of all business segments is a key responsibility of this position. We will look to you to establish customer priorities, provide input during sales contract negotiations regarding service & expedite related issues, and ensure compliance with related contractual requirements.
This role will be at the helm of crafting and implementing end-to-end customer-facing organization addressing pre-and post-sales support, pricing, quotes, customer order servicing from entry to shipment with single messaging, and consistent and repeatable business processes.
**Required Qualifications for Consideration:**
A completed Bachelors Degree with 10+ years of related experience.
3+ years of customer service leadership experience with a dedication to building and leading successful teams.
2+ years of experience working with SAP.
A proven ability to consistently identify, attract and develop A level talent. Able to attract key individuals.
Ability to build and run a well-oiled customer service organization while implementing a detailed, measurable and repeatable process.
Proven experience handling conflict in a respectful, optimistic way.
Well-founded cultural sensitivity with the ability to maintain relationships globally.
Outstanding interpersonal skills - verbal and written able to capture relevant information and optimally document and articulate findings to senior leadership.
Experience supporting/managing/working in a global, matrixed environment.
**Position Contact**
** Nanci Cronk**
**Senior Partner** Nanci has 21 years of Technical Recruiting experience with a specialty in recruiting for Engineering skillsets (Electrical, Mechanical, etc); Software Engineering (mobile, enterprise apps, web and embedded); SAP MM/SD, FICO, PP/PI and other modules; INFOSEC/Cybersecurity and general IT. Nanci's goal is to provide only the highest levels of service to clients and candidates who value ethics and quality in the workplace.