- Lead customer service department, ensuring exceptional experiences and satisfaction
- Develop and implement customer service strategy aligned with organizational goals
- Manage team, recruit, set expectations, foster positive work environment
- Collaborate with other departments, relay insights, drive cross-functional initiatives
- Resolve escalations, guide problem-solving, monitor performance metrics, implement improvements
- Perform other duties, as needed
- Leadership experience
- Customer service management expertise
- Strong communication skills
- Strategic thinking ability
- Strong Analytical skills
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Service Director
7 hours ago
BHS Corrugated North America Charlotte, United StatesBHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC · Summary · As the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of custome ...
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Director of Clinical Services
4 days ago
Nurses and More Inc. Charlotte, United StatesDirector of Clinical Services · Our Licensed Home Care and Healthcare Staffing agency is growing · We need a strong Registered Nurse to fill the role of our Director of Clinical Services for our Charlotte, NC office. This is an opportunity for you to use your knowledge and ...
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Director of Business Services
1 week ago
University of North Carolina at Charlotte Charlotte, United StatesPosition Number: 010530 · Department: Housing and Residence Life (Adm) · Employment Type: Permanent - Full-time · Months Per Year: 12 · Essential Duties and Responsibilities: · The Director for Business Services serves as the chief/lead financial, business and human resources off ...
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Director, Service Delivery
1 week ago
BrightSpeed Charlotte, United States**Director, Service Delivery & Assurance - Enterprise and Wholesale** · Charlotte, NC, USA · Full-time · Department: Enterprise and Wholesale · **Company Description** · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable in ...
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Director, Service Delivery
2 weeks ago
BrightSpeed Charlotte, United States**Director, Service Delivery & Assurance - Enterprise and Wholesale** · * Charlotte, NC, USA · * Full-time · * Department: Enterprise and Wholesale · **Company Description** · At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable i ...
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DIrector of Customer Service
1 week ago
Maven Group LLC Charlotte, United States** DIrector of Customer Service** · ** The Maven Group, LLC - Charlotte, NC** · Reporting into our VP Global Customer Service, this role is accountable for developing and advising a world-class customer care organization. Here, you will develop strategies, strategic goals, and ...
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DIrector of Customer Service
2 weeks ago
Maven Group LLC Charlotte, United States** DIrector of Customer Service** · ** The Maven Group, LLC - Charlotte, NC** · Reporting into our VP Global Customer Service, this role is accountable for developing and advising a world-class customer care organization. Here, you will develop strategies, strategic goals, and pr ...
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Director, Customer Service
1 week ago
Figure Markets Charlotte, United StatesAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, bankin ...
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Director of Residential Services
5 days ago
Crittenton Charlotte, United StatesJob Description · Job DescriptionJOB TITLE: Residential Services Director · SUMMARY: Leads the agency's three signature residential programs by providing direct supervision, performance management, schedule management, and training to the Social Work Supervisor and Residential T ...
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Director, Servicing and Collections
2 days ago
Figure Charlotte, United StatesAbout Figure · Figure is transforming the trillion dollar financial services industry using blockchain technology. · In five short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, ...
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Service Delivery Director
1 week ago
JSI Charlotte, United StatesJob Description · Job DescriptionDescriptionAre you ready to work with communications providers who are passionate and excited about the prospect of bringing advanced communications and broadband services to the most rural parts of the country? Our clients are focused on providin ...
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PaTS Assistant Director for Customer Service
2 weeks ago
University of North Carolina at Charlotte Charlotte, United StatesPosition Information · General Information Position Number Vacancy Open to All Candidates Working Title PaTS Assistant Director for Customer Service & Business Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule 8:00 am – ...
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Regional Director of Construction Services
1 week ago
ACTS Retirement-Life Communities Charlotte, United StatesOverview: · Join our team and grow with us both professionally and personally · Next day pay: Work today, get paid tomorrow with our PayActiv benefit · We strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scho ...
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Director Global Network Services
2 weeks ago
Corning Incorporated Charlotte, United StatesDirector Global Network Services · **Date:** May 25, 2024 · **Location:** Charlotte, NC, US, 28216 · **Company:** Corning · Requisition Number: 63050 · Corning is vital to progress in the industries we help shape and in the world we share. · We invent life-changing technolo ...
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Executive Director, Financial Services
1 week ago
Charlotte-Mecklenburg Schools Charlotte, United StatesNon Instructional/Support Services - Position - Other · Job Number · Start Date · Open Date 01/17/2024 · Closing Date · General Definition of Work · The executive director of financial services, under minimal supervision, performs senior-level work with extensive decision-m ...
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Director, Student Accessibility Services
1 week ago
Queens University of Charlotte Charlotte, United StatesJob Description · Job DescriptionJob Description · SUMMARY: The Director oversees Student Accessibility Services (SAS), one of several units housed within the Center for Student Success. This full-time position reports to the Associate Dean for Student Success. The purpose of SAS ...
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Director - Audit Services - Financial
1 week ago
Atrium Health Charlotte, United StatesOverviewJob SummaryResponsible for overseeing Internal Audit Support Services, Financial, and Financial Reporting assurance services that support the consolidated financial statement audit of Advocate Health, Inc., including accounting, payroll, human resources, charitable founda ...
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Director - Audit Services - Financial
1 week ago
Atrium Health Charlotte, United States Full timeOverview · Job Summary · Responsible for overseeing Internal Audit Support Services, Financial, and Financial Reporting assurance services that support the consolidated financial statement audit of Advocate Health, Inc., including accounting, payroll, human resources, charitabl ...
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NTT DATA Charlotte, United StatesJob Description · Req ID: · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Financial Serv ...
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PaTS Assistant Director for Customer Service
2 weeks ago
University of North Carolina Charlotte Charlotte, United StatesThis position reports to the Director of Parking and Transportation Services and is responsible for office management, vehicle registration, budget control, customer service, and in the absence of the Director of Parking and Transportation Services m Director, Customer Service, B ...
Customer Service Director - Charlotte, United States - Tandym Group
Description
A global-based health care company is seeking a Head of Customer Support to join their team.
As the Head of Customer Support, your role is pivotal in ensuring customer satisfaction, driving operational excellence, and building a customer-centric culture. By developing strategies, leading teams, improving processes, leveraging technology, and analyzing customer feedback, you will contribute to the overall success of the organization while delivering outstanding customer service experiences.
Responsibilities: