Agency Support Specialist - Dallas, United States - Hippo Insurance

Description

**Agency Support Specialist - Dallas**

at Hippo Insurance Dallas, TX **Role: Agency Support Specialist**

**Location: Dallas, TX**

**Reports To: Team Lead, Agency Support**

Hippo is modernizing the home insurance industry by putting customers at the center of everything we do, from the coverage we offer to the customer service we provide. Hippos true ambition lies in helping people protect their homes to begin with by leveraging technology and data to help find small issues before they become big headaches. Because, at the end of the day, the best home insurance policy is the one you never have to use.

**About This Role**

Hippo Insurance Agency is seeking an experienced insurance professional who is willing to think outside the box with a whole new approach to policy servicing. This position will be cross-functional and work hand in hand with our Sales, Service and Underwriting organizations to maximize profitable growth and expansion while providing exceptional customer service to our customers and carriers.

**About You**

You love helping people, have a natural empathy for others and helping them find solutions and solve problems

Highly collaborative and enjoy working with others

**Responsibilities**

Develop and maintain a strong working relationship with the Sales team

Provide superb customer and carrier support and assistance via phone, chat and email

You are dedicated to meeting the expectations and requirements of our customers, you act with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Process remarkets quickly and thoroughly

Provide additional administrative support as needed

**Requirements**

Prior experience in Personal Lines insurance is required

Experience in an independent agency preferred

P&C License is also necessary

Ability to work independently and collaboratively in a fast-paced and diverse environment

Excellent oral and written communication skills

Self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction

Strong intellectual curiosity and a desire to help others solve problems

Flexible and willing to do what is needed to get great work done

A natural inclination to work within a culture that is fast-paced and dynamic

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why were fortunate to provide all of our Hippos with:

**Healthy Hippos Benefits-** 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly).

**Flexible Paid Time Off**

*Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.*

*Hippos applicants are considered solely based on their qualifications, without regard to an applicants disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippos People Team to make the need for an accommodation known.*

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Hippo Insurance are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Veteran Status

Form CC-305

OMB Control Number

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status

1Sectio