- Develop and manage a comprehensive and balanced fraud detection, investigation, and mitigation strategy to safeguard the platform from financial loss and maintain buyer and seller trust.
- Set goals for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
- Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.
- Utilize data analytics and machine learning techniques to identify patterns and anomalies indicative of fraudulent behavior, and develop proactive measures to mitigate risks.
- Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts.
- Collaborate with cross-functional teams including product management, engineering, customer support, and legal to integrate fraud prevention measures into all aspects of our platform and business processes.
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of fraud prevention efforts, and provide regular reporting and insights to senior leadership.
- Work closely with law enforcement agencies, industry partners, and third-party vendors to investigate and prosecute cases of fraud and abuse, and recover losses where possible.
- Conduct regular training sessions and awareness programs to educate employees, sellers, and buyers on fraud prevention best practices and promote a culture of vigilance and integrity.
- 10+ years of experience in fraud prevention, risk management, or related roles, with a minimum of 5 years in a leadership capacity.
- Bachelor's degree in computer science, information systems, business administration, or a related field. Advanced degree preferred.
- Expert knowledge of fraud detection tools, technologies, and methodologies, with hands-on experience in implementing fraud prevention solutions in a high-volume ecommerce environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and identify actionable insights to drive decision-making.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organization.
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
- Care benefits
- $450 monthly allowance on food
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
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Director, Fraud - Seattle, United States - Whatnot
Description
WhatnotWhatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.
We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we're growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we're hiring forward-thinking problem solvers across all functional areas.
Role
We are looking for a Director, Fraud & Abuse to set the strategic direction for fraud prediction, prevention and remediation at Whatnot. You will:
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Director, Fraud & Abuse you have:
For Full-Time (Salary) US-based applicants: $245,000 - $275,000/year + benefits + stock options
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.
Benefits
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
