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Capacity Planning Analyst, Global Planning and Site Strategy - Seattle, United States - Amazon
Description
Payment Risk Operations (PRO) team is part of the Buyer Risk Prevention (BRP) organization, and helps stop bad actors from hurting our customers. We do this by ensuring we have the right staffing for a 24x7x365 payments fraud prevention operation worldwide that covers all the products Amazon offers to our Buyers.
To deliver on this the Payment Risk Operations team is looking for an Analyst who will be able to deliver on the long term headcount and capacity planning. This Analyst will take ownership of our planning for global staffing covering Amazon's largest workforce that helps mitigate fraud risk. The candidate will help define and deliver our long term planning output for staffing. We are looking for an Analyst who is a blend of process knowledge, analytical acumen, and communication skills. This position requires a solution-oriented candidate with the knowledge to deep business drivers, capacity planning, statistical best practices, and an analytical mindset to enable tactical workflow planning and proactive responses to service level challenges. The candidate must have the ability to work with diverse stakeholder groups to solve business problems and provide data-oriented solutions that are organized yet simple to understand.
Data Management and modeling: The role will require to consolidate and review planning inputs and develop capacity plan. The incumbent supports creation of databases, creates reporting structures with analytic teams or develops them inhouse, and deep dives into cost and leadership reviews. The Analyst is required to use mathematical skills for developing scenarios, variances in plan and computation in the form of simple to complex excel based models.
Program Management: To execute the role the candidate interacts and drives discussions with multiple stakeholders across Payment Risk Forecasting, Product, Machine Learning, economists, Global Process Owners (GPOs), and Finance. Will develop OPEX scenarios on planning that needs to be presented to senior leadership and drive decision making via creation of business review or concept documents.
Projects: Drive projects in operations process, planning efficiencies and scale across multiple functions within Payment Risk. Examples are idle time planning, developing metrics for future of investigations, compute production headcount ratios based on work-types.
The candidate drives decision making at a PRO Director level and through the process brings out efficiencies in planning, productivity and cost.
Key job responsibilities
Effectively forecast and plan for PRO capacity.
Proactively identify problems with significant business impact; facilitate analysis to identify problems and opportunities
Independently define analytical approach and metrics to track head count variance
Scale forecasting strategies and expand past immediate department
Have a broad understanding of the data available in both traditional and non-traditional sources, allowing access to new levels of analysis
Work with data owners, production systems, or other authoritative sources to guarantee data
fidelity (attrition, hiring, and headcount data)
Solve the most complex and ambiguous analytic projects for PRO related to HC forecasting
Comfortably and skillfully flex among various tools according to the problem and data
Derive recommendations from analysis that have impact on multiple teams and provide significant business value
Run basic regression methods (e.g., linear, logistic, basic time series) and identify opportunities to leverage more advanced modeling methods
Own the effective communication of metrics and analysis
Partner with forecasting and data science teams to influence the direction of data visualization platforms
Influence other teams to ensure deadlines are met; hold stakeholders accountable
Effectively manage projects
A day in the life
1. Review current gaps in capacity and headcount for the responsible functions and work with stakeholders to mitigate them
2. Work on excel or similar tools to analyze patterns in site forecast, gaps in headcount measurement
3. Conduct and be present in critical meetings to drive stakeholders for delivering business solutions leveraging data
4. Work on incumbents project roadmap items on a day to day basis
5. Be a key voice when representing headcount and operational expense as drivers to business decision making during leadership forums
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Basic Qualifications
3+ years of tax, finance or a related analytical field experience
5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
3+ years of business or financial analysis experience
Bachelor's degree or equivalent
Experience defining requirements and using data and metrics to draw business insights
Experience with Excel
Experience with SQL
Experience making business recommendations and influencing stakeholders
Preferred Qualifications
2+ years of business or financial analysis experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.
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