- Monitor, categorize, triage, and assign all incoming IT tickets.
- Purchase and procure IT equipment for site.
- Maintain and organize IT inventory.
- Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.
- Support computer users with both hardware and software needs.
- Install and deploy workstations, tablets, cell phones, and other IT technology to users.
- Provide end-user training with IT systems and applications.
- Adhere to all IT processes, policies, standards, and procedures.
- Maintain complete and service tickets and documentation of work completed.
- After-hours end user, network, and IT infrastructure support when required.
- Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director.
- US citizenship (dual not allowed).
- 3 to 5 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments.
- Technical skills, knowledge, and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook, and Internet Explorer).
- Basic knowledge of networking principles related to workstation and printer configuration.
- Understanding of Active Directory.
- Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams.
- Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN).
- Experience supporting remote access technologies such as Cisco AnyConnect.
- Strong analytical, problem solving, organizational, and planning skills.
- Excellent interpersonal skills and ability to interact with personnel at all levels.
- Mac iOS experience preferred.
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Help Desk Technician
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PhillyTech Springfield, United StatesJob Description · Job DescriptionCompany Description · ***YOU MUST have Managed Service Provider (MSP) experience, be physically located in the South Jersey or Philadelphia region, and be willing to travel to Philadelphia to apply for this position.*** · This is a Hybrid role tha ...
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ACI Solutions Springfield, United States InternshipSHIPJob Description · Job DescriptionACI is seeking a motivated and customer-oriented individual to join our team as an Entry Level Help Desk Support Technician. In this role, you will be responsible for providing technical assistance and support to end-users experiencing hardware, s ...
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ALEX - Alternative Experts, LLC Springfield, United States**Title**: Logistics Technician III · **Location**: Springfield, VA · **Clearance Level**: Top Secret (Ability to obtain Sensitive Compartmented Information (SCI) access) · **Summary/Description**: · ALEX is hiring an experienced Logistics Technician responsible for providing esc ...
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Pest Control Technician
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Terminix International Company, L.P. Springfield, United StatesYou wont be tied to a desk. Youll be out and about mobile, independent, and growing your career with a clear view of next steps. Youll be the face of Terminix to your local community (with the backing of a national brand), and your clients will Control Technician, Technician, Pes ...
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Fresenius Medical Care North America Springfield, IL , USA, United States**POSITION FEATURES:** · + Full-time (40 hours per week) · + Dialysis Experience Required · + Regional Float RN to cover Springfield, IL and St Louis, MO markets · + Differential(s), mileage, and other accommodations available for this position · + Occasional on-call · **PURPOSE ...
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Horace Mann Springfield, United StatesThis position will work 9:50am-6:30pm onsite at the Springfield, IL office Monday-Friday.Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping a ...
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Fresenius Medical Care North America Springfield, IL , USA, United States**POSITION FEATURES:** · Dialysis Experience Not Necessary - Will Train · **PURPOSE AND SCOPE:** · The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the ...
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outpatient registered nurse
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Fresenius Medical Care North America Springfield, IL , USA, United States**POSITION FEATURES:** · Dialysis Experience Not Required · Will Train · **PURPOSE AND SCOPE:** · The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the ...
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dialysis registered nurse
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acute inpatient dialysis registered nurse
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Fresenius Medical Care Holdings, Inc. Springfield, United StatesFull-time (40 hours per week) · Dialysis Experience Required · Regional Float RN to cover Springfield, IL and St Louis, MO markets · Differential(s), mileage, and other accommodations available for this position · Occasional on-call · PURPOSE AND SCOPE: · The professional r ...
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Area Manager, Managed Services
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Connection Springfield, United StatesOverview: · Connection presents an exciting opportunity within our managed services division for an IT Area Manager. This role is a remote role. Join a top VAR with enticing benefits, including 3 weeks of paid time off, and excellent growth prospects. · The Area Manager, Managed ...
Help Desk Technician - Springfield, United States - IDEMIA
Description
OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities
