Jobs
>
Springfield

    Area Manager, Managed Services - Springfield, United States - Connection

    Connection
    Connection Springfield, United States

    3 weeks ago

    Default job background
    Description

    Overview:
    Connection presents an exciting opportunity within our managed services division for an IT Area Manager. This role is a remote role. Join a top VAR with enticing benefits, including 3 weeks of paid time off, and excellent growth prospects.

    The Area Manager, Managed Services works independently with little or no direct supervision under guidance of the Regional Director Managed Services utilizing independent judgment and discretion in selection, development and coordination of methods within a broad framework.

    The Area Manager ensures managed and life cycle services are delivered and executed, accurately and effectively, per contract specifications with guidance from the Regional Director, Managed Services.

    The Area Manager provides direct supervision to Engagement Managers and other select individuals.

    He/she may be required to support accounts directly and is responsible for all legacy and new account personnel in their region.

    The Area Manager is accountable for all new managed service opportunities in their area and maintains the client relationships of assigned accounts.

    The Area Manager works with Service leadership to develop and enforce existing procedures and processes for service deliverables, service level agreements, KPIs, continuous improvement, re-competes, ongoing performance reviews, P&L management and works with his/her Account Managers to ensure customer satisfaction and account retention.

    The Area Manager assists in the capture of key service metrics, report generation and participates in related internal and external meetings.

    The Area Manager ensures the execution of the support methods and practices required by the Regional Director, Managed Services.


    Responsibilities:

    Responsibilities:
    Provides leadership to staff, includes hiring, mentoring, guiding, and advising on terminations as needed in conjunction with HR representative.
    Manages Engagement Managers and/or technicians directly.
    Completes performance evaluations and performance improvement plans as needed.
    Continually reviews staffing requirements in regard to their productivity, profitability, performance and utilization.
    Ensures required technical certification levels.
    Establishes succession planning for all key personnel.
    Manages all third-party resources associated with services performed in his/her region.
    Enforces and ensures resource training per company policy and the specific Scope of Work.
    Manages resource availability and associated coverage for PTO, holidays and related periods of resource absence.
    Drives corrective action plans for non-performing staff in alignment with HR policies.

    Maintains / expands customer relationships through:
    Frequent interaction
    Providing proactive recommendations with staffing or operational processes.
    Continuous improvement of methods of execution.
    Acts as point of contact above Engagement Manager for escalations.
    Ensures escalation process and management is enforced and functional.
    Drives Root Cause Analysis of any repeated critical or high severity non-performance.
    Single point of contact for all billing issues.
    Disputes resolution management.
    Assists in identifying and supporting capture of new service business.
    Supports account re-competes.
    Service level management for accounts under management
    Develops standard operating procedures for use across the Lifecycle and Managed Services business.
    Continually assesses, refines and implements service delivery processes and procedures.
    Participates in internal executive staff meetings and associated activities as required.
    Assists in the capture of key service metrics and generates reports.
    Performs all other duties or special projects as assigned.


    Min:
    USD $95,000.00/Yr.


    Max:
    USD $115,000.00/Yr.


    Qualifications:

    Qualifications:
    Core IT infrastructure knowledge
    Working knowledge of ITSM/ITIL principles
    Familiarity with current service management tools and functionality-Service Desk, Network Operations, Depot, Dispatch and Diagnostic Tools
    High level of proficiency with the Microsoft Office suite of products, including Outlook, Excel, PowerPoint, Word & Teams
    Advanced negotiation skills with ability to develop Statements of Work and Master Service Agreements
    Effective Cost modeling skills in particular for Lifecycle and/or Managed Services
    Ability to manage sensitive and confidential matters
    Advises on our own infrastructure requirements to further the business initiatives
    Multi-tasking abilities
    Ability to communicate effectively with both internal and external clients at all levels

    #J-18808-Ljbffr
  • Gpac

    Electrical Service Manager

    2 weeks ago

    Gpac Springfield, United States Full time

    I am partnered with a well-established Electrical Contractor who is urgently ready to add an Electrical Service Manager to their team. · This position is with an electrical contractor in the Springfield, MA area. The contractor specializes in commercial and light industrial proje ...

  • VESTIS

    Service Manager

    1 day ago

    VESTIS Springfield, United States

    Overall Market Center (MC) Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Piece Budget, Safety, Employee Retention, Accounts Receivable (AR) Collection, Renewals, Direct Sales, Customer Satisfaction, Route S Service Manager, Manager, Cus ...

  • FleetPride

    Service Manager

    1 day ago

    FleetPride Springfield, United States

    FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business Partner with the best in the heavy-duty industry and apply today · The Service Manager is responsible for supervising a ...

  • VESTIS

    Service Manager

    13 hours ago

    VESTIS Springfield, United States

    Aramark Uniform Services is now Vestis Visit to learn more. · Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Ves ...

  • Aramark Uniform Services

    Service Manager

    1 day ago

    Aramark Uniform Services Springfield, United States

    Aramark Uniform Services is now Vestis Visit to learn more. · Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.From designing and manufacturing to laundering and delivering, Vest ...

  • Loomis

    Cash Management Services Teller

    1 week ago

    Loomis Springfield, United States

    As Cash Management Services Teller, you work with your team to ensure the safe and secure preparation and processing of cash, coin, and check deposits for our Loomis customers. · Duties: · Conduct deposit verification and/or change order preparation using specialized counting equ ...

  • Driftwood Hospitality

    Convention Services Manager

    1 day ago

    Driftwood Hospitality Springfield, United States

    Crowne Plaza Springfield, 3000 S Dirksen Parkway, Springfield, Illinois, United States of America · Req #3254 · Monday, April 22, 2024 · JOB SUMMARY · Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensu ...

  • DISH Network L.L.C

    Field Service Manager

    2 days ago

    DISH Network L.L.C Springfield, United States

    **Company Summary** · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, ...

  • FleetPride

    Assistant Service Manager

    1 day ago

    FleetPride Springfield, United States

    FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business Partner with the best in the heavy-duty industry and apply today · **GENERAL JOB DESCRIPTION** · The Assistant Service ...

  • GE Healthcare

    Service Product Manager

    2 days ago

    GE Healthcare Springfield, United States

    **Job Description Summary** · The Customer Education Service Product Manager plays a key leadership role in driving and accelerating service growth through services product development and commercial activation excellence. The focus is for Technical Service training, knowledge, a ...

  • BAYADA

    Client Services Manager/ Hospice Care

    17 hours ago

    BAYADA Springfield, United States

    BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Springfield, MOoffice. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and ...

  • GE Renewable Energy Power and Aviation

    Lead Customer Service Management Specialist

    1 week ago

    GE Renewable Energy Power and Aviation Springfield, United States

    Job Description Summary · The Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE Aerospace factory and the customer, the ...

  • Hospital Sisters Health System - Corporate

    Manager-Pharmacy Business Services

    2 weeks ago

    Hospital Sisters Health System - Corporate Springfield, United States

    Summary · The Manager-Pharmacy Business Services oversees pharmacy revenue integrity, including assistance with the oversight of the 340B Drug Pricing Program, while abiding by the the administrative regulations, policies and values of HSHS. Provides a broad range of assistance a ...

  • Yona Solutions

    Food Services Regional Manager

    3 days ago

    Yona Solutions Springfield, United States

    Yona Solutions - The Food Services Regional Manager directs and manages the overall operations of dietary department in numerous skilled nursing facilities in an assigned geographic area in accordance with current federal, state, and local standards, guidelines, and regulations. ...

  • Fluor Corporation

    Logistics Services Site Manager

    4 weeks ago

    Fluor Corporation Springfield, United States

    *** Active TS/SCI with CI Poly Required *** · *** Position is contingent upon award *** · This position serves as a Logistics Manager providing direction of warehousing, receiving, material movement, commodity shipping, mail handling, fleet management, and enterprise procurement ...

  • Virginia Tire & Auto

    Automotive Service Manager-Fairfax County up to

    2 weeks ago

    Virginia Tire & Auto Springfield, United States Full time

    Description · Our Service Managers are responsible for the overall operation of the store with a specific focus on customer experience—they are the face of Virginia Tire & Auto. They are tasked with driving store sales and profitability while modeling our core values and mission ...

  • Walmart

    Manager, Pharmacy Clinical Services

    2 weeks ago

    Walmart Springfield, United States

    Position Summary... · What you'll do... · The prescriptions are stocked. We need you to bring the passion. · The Walmart Rx Manager operates the pharmacy from a place of true caring. Come ready to show your heart for the community we serve, as well as the staff you will grow and ...

  • HDR

    Springfield Field Service Manager

    1 day ago

    HDR Springfield, United States

    About Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We cre ...

  • Walmart

    Manager, Pharmacy Clinical Services

    2 weeks ago

    Walmart SPRINGFIELD, United States

    What you'll do... The prescriptions are stocked. We need you to bring the passion. The Walmart Rx Manager operates the pharmacy from a place of true caring. Come ready to show your heart for the community we serve, as well as the staff you will grow Clinical, Manager, Pharmacy, P ...

  • American Express Global Business Travel

    Service Manager

    2 weeks ago

    American Express Global Business Travel Springfield, United States

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. · Ready to ...