Help Desk Technician - Springfield, United States - Gandara Mental Health Center, Inc.

Gandara Mental Health Center, Inc.
Gandara Mental Health Center, Inc.
Verified Company
Springfield, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Help Desk Technician

Springfield MA
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EOE M/F/D/V

Duties and Responsibilities
Log and track all incidents and activity using ticket management system

Handle problem recognition, research, isolation, resolution and follow-up for customer problems.

Computer/Laptop build, deployment, troubleshooting, and decommissioning

Travel to customer sites to assist with on-site troubleshooting, training, or other needs, when appropriate.


Consult with supervisor to develop a plan of action when no resolution to a problem can be reached within a reasonable period of time, or when an issue is particularly resource intensive, bears significant risk, or requires actions outside the technician's realm of responsibility.

Attend all staff meetings, team meetings, and applicable in-services trainings.

Call software and hardware vendors to request service regarding defective products or to request technical assistance, as needed.

Test software and hardware to evaluate ease of use and whether products will aid customers in performing work.

Write software and hardware evaluations and recommendations for supervisor review.

Work with supervisor and other team members to implement organization-wide deployments of new hardware and software.

Create or adapt training manuals and procedures, both for IT staff and non-technical end-users. Develop training materials such as exercises, visual displays and handouts.

Train users on software and hardware on-site or in a classroom.

Other related duties, as assigned.


Professionalism
Adhere to all policies and practices of professional behavior as defined in the Employee Handbook.

Perform all aspects of the position with integrity and the highest ethical standards.

Exhibit professional behavior with regards to arriving on time for work and meetings.

Exhibit professionalism in all written and verbal communication.

Model respect, integrity, and appreciation.

Exercise care, safety, and security for all staff and clients


. Teamwork
Uphold Gandara's organizational mission statement and commitments.

Support team and organizational decisions as it relates to direct care of consumers.

Treat all employees and consumers of Gandara with the highest level of respect and dignity.

Exhibit an open, direct interpersonal style of communication.
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Working Conditions
Occasional exposure to at-risk population. Requires frequent sitting, standing, walking, and driving. Requires vision, hearing, speech, and use of the fingers for fine activities. Requires occasional lifting of objects up to 30 pounds, carrying, kneeling, and crawling,


Minimum Qualifications
College degree in a related field, and/or 2 years experience in IT technical support.

Bilingual English/Spanish is preferable.


Benefits

  • Retirement Plan 403(b)
    Employer Match:
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days a year
  • Hiring Incentives**:
  • Mileage reimbursement
  • The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._
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