Paid Internship, Entry Level Help Desk Support Technician - Springfield, United States - ACI Solutions

ACI Solutions Springfield, United States

2 weeks ago

InternshipSHIP

Description

Job Description

ACI is seeking a motivated and customer-oriented individual to join our team as an Entry Level Help Desk Support Technician. In this role, you will be responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. As the first point of contact for our clients, excellent communication skills and a strong desire to help others are essential. No experience required. Onsite training will be provided.

Responsibilities:

1. Provide first-level technical support to end-users via phone, email, or in-person.

2. Troubleshoot and resolve hardware, software, and network issues in a timely manner.

3. Assist users with account setup, password resets, and software installations.

4. Document, track, and monitor problems to ensure a timely resolution and escalate as necessary.

5. Educate end-users on basic troubleshooting techniques and best practices.

6. Collaborate with other IT team members to resolve complex issues.

7. Assist with IT projects and initiatives as needed.

**Requirements:**

1. High school diploma or equivalent; associate's degree or technical certification preferred.

2. Strong passion for technology and a willingness to learn.

3. Excellent communication and customer service skills.

4. Basic understanding of computer hardware, software, and networking concepts.

5. Ability to multitask and prioritize tasks in a fast-paced environment.

6. Familiarity with help desk ticketing systems is a plus.

7. Willingness to work flexible hours, including weekends and evenings if required.

**Benefits:**

1. Will be able to initiate a Secret Clearance.

2. Health, dental, and vision insurance.

3. Paid time off and holidays.

4. Opportunities for career advancement and professional development.

5. Dynamic and supportive work environment.

If you are eager to kick-start your career in IT support and have a passion for helping others, we encourage you to apply for this exciting opportunity. Join our team and become an integral part of providing exceptional technical support to our valued clients.

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