Field Support Technician - Springfield, United States - CoxHealth

CoxHealth Springfield, United States

3 weeks ago

Full time

Description

Summary

5x Modern Healthcare Best Places to work America's Greatest Workplaces 2023 – Newsweek Best Employers for New Grads 2023- Forbes Greatest Workplace for Women Newsweek

Robust, fully customizable benefits package including Medical/Vision/Dental and more No cost eCare visits Employer-provided mental health services for employees and eligible family members Retirement with employer match Tuition discounts and reimbursement available for continuing your education Free and convenient parking CoxHealth Fitness Center and Child Care discounts Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store

Job Summary The Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. This position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, this role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Job Requirements Education Required: High school diploma or equivalent Preferred: Bachelor's degree in Computer Science, Management Information Systems, healthcare, business, or comparable discipline. Experience Required: 1-3 years healthcare, or IT related work experience Preferred: At least 1 year of operating systems support work experience or at least 1 year of office support, call center or phone support work experience Skills Knowledge of computer hardware, including CPU's, RAM, Hard Drives, etc. Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building Strong documentation skills Understanding of TCP/IP based networking Work well with minimal supervision showing clear direction and initiative Ability to conduct research into a wide range of computing issues Ability to absorb and retain information quickly Ability to present ideas in user-friendly, business-friendly, and technical language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Experience working in a team-oriented, collaborative environment Licensure/Certification/Registration N/A

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