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    Financial Aid Operations Specialist - Rochester, United States - Nazareth University

    Nazareth University
    Nazareth University Rochester, United States

    3 weeks ago

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    Description
    Posting Details

    Position Information

    Requisition Number
    21276

    Position Title
    Financial Aid Operations Specialist

    Type of Staff Position
    Non-Exempt


    If, Temporary begin date:

    If Temporary, end date:
    Department
    Financial Aid

    Pay Rate
    $19 - $21 per hour

    Full-time/ Part-time
    Full-time

    Work Hours per Week
    35

    Work Hours
    Typical schedule is 8:30 - 4:30 but may vary pending departmental operations and needs. Hybrid schedule of 4:1 may be available pending position, departmental operations and VP approval.

    Number of Weeks Per Year
    52

    Date Positon to be Filled

    Title of Supervisor
    Associate Director, Financial Aid

    Job Description Details

    Job Description Summary

    Under the direction of the Associate Director, the Financial Aid Operations Specialist is primarily responsible for the financial aid records management, system data integration, and communication production.

    Primary administration of outside scholarships. Provides customer service to current and incoming students and families. Primary for verification of student records.

    Essential Functions

    Provides customer services for current and incoming students and families.

    Serves as primary on all inbound emails to the financial aid email account.

    Respond to emails and forward as appropriate.

    Serves as back up on inbound calls.

    Determines if a situation needs to be escalated to an Assistant, Associate or Director of Financial Aid.

    Processes outside scholarships of approximately 1 million.


    Review financial aid offers to ensure the students are within the cost of education and revise financial aid offers as appropriate.

    Return funds to donors if required.

    Reconcile daily disbursements using the


    FATR
    report.

    On a monthly basis, reconcile the information between Colleague and Powerfaids.

    Manages the Federal verification process.

    Reviews submitted


    IRS
    tax transcripts, Federal verification forms and the required supporting documentation.

    Updates the


    FAFSA
    based on the review of documentation.

    Revise financial aid offers based on review and notify students of changes.

    Serve as primary point of contact for content management on the financial aid web pages.

    This included oversight of updated information, checking for dead links, and collaborating with colleagues on new content.

    Monitor scholarships that require on campus housing.

    Revise financial aid offers as necessary and send notifications to students.

    Manage the awarding, disbursement and reconciliation process for the Graduate Assistantship program and the Residence Assistance program.

    Monitor the budgets for both programs.

    Required Education, Experience, Technology Applications and Skills

    Bachelor degree and 1 year in financial aid or relevant experience

    Customer service skills.

    Must be detail oriented with problem solving skills.

    The ability to work independently, prioritize work and multi-task.

    Strong written and verbal communication skills.

    Preferred Education, Experience, Technology Applications and Skills

    2 + years financial aid experience.

    Powerfaids experience a plus.

    Supervisory Responsibilities
    May provide oversight for one or more student workers, including graduate assistants.

    Physical Requirements

    Equipment to be used
    Standard office equipment

    Posting Detail Information

    Posting Date
    03/01/2024

    Closing Date

    Open Until Filled
    Yes

    Special Instructions to Applicants
    Nazareth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    We encourage individuals from all backgrounds to apply.

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