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    Director / Senior Director of Customer Care - Boston, MA, United States - Cybereason Inc.

    Cybereason Inc.
    Cybereason Inc. Boston, MA, United States

    2 weeks ago

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    Description

    Senior Director, Technical Customer Support - Americas** Cybereason Customer support is looking for a Senior Director, Technical Customer Support for the Americas region.

    If you are looking for an opportunity to contribute to building a first class customer technical support organisation and have a proven track record of success, this could be your match.

    The main objective is to bring your experience into the global customer technical support team and be part of creating the strategic direction of Cybereason Customer Technical Support and translate the strategic direction into tactical and operational execution.

    Building strong cross departmental relations and being the trusted adviser and partner to the commercial teams is a key objective.

    **As an active member of the Global Customer Support organization, we expect you to contribute to the Global support vision, bring initiatives to the table and collaborate to the long term technical vision and strategy for Global Customer Support and Services, to support the company mission and vision.

    • Identify training needs for technical, soft skills and service excellence.
    • Provide mentorship and direction to your staff.
    • Work closely with different stakeholders across the business in order to provide the best in class service to our customers, onboard them and support them, directly contributing to business growth.
    • Take an active role in hiring, direct people management, technical direction, and building high performing teams.
    • A heart and mindset that is focussed on Customers and their success.
    • 10+ years of experience with 5+ in an engineering management role, of which 2+ years of managing leaders.
    • Bachelors or Masters degree in Engineering or equivalent experience
    *
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