- Responsible for lead management of a market segment.
- Double check all notes, appointment history, details to ensure your market Maximizes its potential.
- Dispatch all leads according to the best RPL and sales rep situation.
- Confirm accuracy of appointment with the customer and other sources as outlined by company guidelines.
- Gain customer agreement on attendance and timeframe of appointment.
- Dispatch customer appointments to sales reps within company guidelines.
- Accurately document and disposition all appointments, calls and sales within company guidelines.
- Communicate with Confirmations/Dispatch manager any systemic, policy or process gaps in need of attention.
- Communicate with Dispatch/Confirmations team any scheduling, lead, appointment, or customer discrepancies, irregularities or changes.
- Call/text/email customers with appointments in need of attention in a timely manner or in line with pre-determined schedule.
- Communicate regularly and professionally to sales and call center management on market needs.
- Participate in coaching sessions and training regularly and when requested.
- Other duties or responsibilities as assigned by management.
- Think Unlimited training and understanding.
- Computer skills: Experience in Microsoft office Suite – Outlook, Word, Excel, and PowerPoint
- Communication Skills: Strong oral and written communication skills including but not limited to text, email, phone and in person communication.
- Planning and organizing: Ability to plan and organize appointments, schedules and communications
- Soft Skills: Creativity, teamwork, problem-solving and maintaining interpersonal relationships
- Ability to work nights and weekends when needed
- Ability to "read" people and resolve conflict before it happens.
- Ability to relate positively to customers.
- 3 years call center, dispatching, sales, or customer service experience
- 90 days Confirmation Experience as a confirmation specialist preferred*
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Confirmation Dispatch Representative - Columbus, United States - Improveit Home Remodeling
Description
Job Description
Job DescriptionImproveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and exceptional customer service, and to the success, happiness, and development of our employees.
As an award-winning, growth-oriented organization, we are looking for more enthusiastic individuals to join our Inside Sales Confirmation team. If you are a motivated self-starter with excellent communication skills and a passion for connecting with our prospective customers, we want you to be part of our dynamic team.\
Position Overview
The Market Coordinator is responsible for overseeing all lead management duties for a market segment including, confirming, documenting, and dispatching all appointments within company guidelines to maximize Market Profitability and efficiency.
Essential Job Functions
Qualifications/Education:
Serving the needs of homeowners since 1989, Improveit Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington, and Southern Indiana.
We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs with about one in four of those being a repeat customer.
We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, "Improveit" is more than a name – it's an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.
If the idea of helping our organization grow through performance excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.
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