Jobs
>
Customer Service Representative
>
Columbus

    Customer Service Representative - Columbus, United States - Hamilton Parker

    Hamilton Parker
    Hamilton Parker Columbus, United States

    2 weeks ago

    Default job background
    Description

    Customer Service Representative Columbus, Ohio **Customer Service Representative**

    Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parkers core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).

    **Department**

    Sales **Reports to**

    Customer Service Manager **Status**

    Full-Time **Responsibilities:**

    Work at customer service counter assisting contractors and retail customers with orders in person and over the phone.

    Enter and process orders in P21.

    Convert quotes to orders as needed.

    Allocate backordered material to orders as it arrives and communicate with salesperson/coordinator.

    Check pricing (all levels) and stock availability.

    Check order status for customers.

    Contact customers when orders are complete.

    Type RMAs as needed.

    Schedule orders for delivery and communicate with Dispatch.

    Serve as back-up to the front desk to direct incoming calls to the appropriate person/ department.

    Answer install and product maintenance-related questions.

    Assist customers to resolve any issues and/or concerns.

    Manage open orders and required dates.

    Maintain excellent relationships with customers.

    Maintain the appearance of the customer service area and counter.

    Additional duties as assigned by the manager.

    **Knowledge, Skills, and Abilities:**

    Working knowledge of computers and the following programs: Microsoft Word, Excel, Outlook and P21.

    Excellent customer service and communication skills.

    Product knowledge, including installation and maintenance details.

    General knowledge of all departments and points of contact for each.

    Ability to multi-task, remain composed, and work effectively, even under pressure.

    Basic math skills, including the ability to calculate square footage.

    Ability to occasionally lift and/or move up to 25 pounds.

    Frequently required to sit for long periods of time throughout the day (up to 8 hours).

    **Education & Training:**

    High school diploma or equivalent

    Previous experience in a fast paced office environment and/ or a customer service role a plus.

    Product knowledge, including installation and maintenance related details.

    P21 and Microsoft Office.

    Techniques for dealing with upset customers and potentially tense situations effectively.

    **We Offer:**

    Medical

    Dental

    401(k) with company match

    Employee assistance program

    Company paid life insurance, short-term disability, long-term disability

    Generous paid time off

    Volunteer Time Off

    **Pre-employment Tests:**

    Drug Test

    Background Screening

    **Apply for Position**

    Hamilton Parker Company was recently named one of Columbus Business Firsts Best Places to Work and also recognized as one of CYPs Wonderful Workplaces for Young Professionals. We are an equal opportunity employer.

  • Custom Fabricating & Supplies

    Customer Service Representative

    1 week ago

    Custom Fabricating & Supplies Franklin, United States

    Custom Fabricating & Supplies, a recognized leading provider of industrial masking products and solutions, is looking for a self-motivated and experienced Customer Service Representative to join our team at our location in Franklin, WI. The Customer Service Representative is ofte ...

  • Jay Gemes - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Jay Gemes - State Farm Agent Columbus, United States

    **Position Overview**: · Are you ready to join a dynamic team that's been making waves in the insurance industry since 2012? Look no further Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Colorado and a remote presen ...

  • Velocity Enterprises

    Customer Service Representative

    2 weeks ago

    Velocity Enterprises Franklin, United States

    "We move people, people move us. Leave Germany, head to Portugal: Dreamy coastlines, idyllic landscapes, and mild climate, among many other things, await you in Portugal. We are looking for customer service representatives (m/f/d) for an international service company through dire ...

  • Pick n Save - Kroger

    Customer Service Representative

    5 days ago

    Pick n Save - Kroger Columbus, United States

    Customer service representatives oversee front end operations during their shifts. · Help the cashiers with questions or pricing issues directly at the registers along with liquor scans for minor cashiers. · Cover the customer service desk to assist with lottery, money orders, mo ...

  • Dental Associates Ltd

    Bilingual Dental Services Representative

    1 week ago

    Dental Associates Ltd Franklin, United States

    **Company Perks** · As a team member of Dental Associates, you can expect excellent compensation, use of state-of-the-art technology, experience on-the-job training, continued education offerings, abundant opportunities for career growth, a dedicated support team, wonderful patie ...

  • Infinity Systems

    Sales representative in the internal service

    2 weeks ago

    Infinity Systems Franklin, United States

    Are you looking for a job with a future? In a family-owned company? Then we should get to know each other. · EBERO FAB is the nationwide infrastructure expert. With over 200 employees at 14 locations, we prepare our customers for the infrastructure of the future - from energy and ...

  • Eclipse Solutions

    Customer Service Representative Field Sales

    2 weeks ago

    Eclipse Solutions Franklinton, United States

    Rexel. Feel the energy. Welcome to Rexel, where a world of opportunities awaits you. This is not just a job, it's a real mission. Join us in leading the way in the context of energy transition and digitalization, alongside our customers. You'll be part of a team full of strength ...

  • Ecolab

    Service Representative

    1 week ago

    Ecolab Columbus, United States Full time

    JOB DESCRIPTION Ecolab is hiring and we are excited to turn your next opportunity into a career Are you someone who uses your hands-on skills to solve problems? Do you enjoy the hospitality industry but are looking for a career that allows for a flexible schedule? We are looking ...

  • Avis Budget Group

    Customer Service Representative

    1 week ago

    Avis Budget Group Columbus, United States Full time

    Customer Service Representative · Pay rate: $13.00/hour · Immediately hiring We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes Columbus, United States

    This position is 10-25 hours a week. 10:00/11:00 am - 3:30 pm Monday through Saturday. Closed Sundays. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and m Guest Service, Representative, ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes Columbus, United States

    This position will be for approximately 15-20 Hours a week. Tue-Sat 8:30 am-3 pm. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the b Guest Service, Representative, ...

  • Trillium Staffing

    Client Service Representative

    1 week ago

    Trillium Staffing Columbus, United States

    Tremendous Direct Hire opportunity for an experienced Client Service Representative to join a privately owned, established and growing Financial Services firm in Worthington · The Client Service Representative will provide stellar customer service to new and existing clients to i ...

  • Rose International

    Financial Services Representative

    1 week ago

    Rose International Columbus, United States

    Date Posted: 04/18/2024 · Hiring Organization : Rose International · Position Number: 462562 · Job Title: Financial Services Representative · Job Location: Columbus, OH, USA, 43215 · Work Model: Onsite · Shift: 11:00AM to 8:00PM EST Monday thru Thursday and Friday from 9:0 ...

  • Concord Hospitality Enterprises Company

    Guest Services Representative

    2 weeks ago

    Concord Hospitality Enterprises Company Columbus, United States

    As a Guest Service Representative, you have the responsibility of giving our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally always Maintain a high level of service and hospitality Guest Service, Hotel, Represe ...

  • Volunteers of America Ohio-Indiana

    Customer Service Representative

    2 weeks ago

    Volunteers of America Ohio-Indiana Columbus, United States

    Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across Ohio and Indiana, we have ...

  • Ohio Police & Fire Pension Fund

    Customer Service Representative

    2 weeks ago

    Ohio Police & Fire Pension Fund Columbus, United States

    Customer Service Representative If you desire a job that offers meaningful work, consider joining our team that serves Ohio's public safety officers The mission of Ohio Police and Fire Pension Fund (OP&F) is "securing the future for Ohio's police and firefighters," and every posi ...

  • Russell Tobin

    Customer Service Representative

    2 weeks ago

    Russell Tobin Columbus, United States

    Position Customer Service Representative. · Location Columbus, OH · Duration 6 Months Contract · Position Description · Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts. · Calls will need to respond with a high ...

  • Insight Global

    Customer Service Representative

    1 week ago

    Insight Global Columbus, United States

    Position: Customer Service Representative · Location: On Site in Charlotte, NC · $18-20 Hourly Based On Experience · Looking to HIRE RIGHT AWAY · Part Time Hours Weekly) · Shifts: · Monday-Friday: 9am-6pm · Saturday: 11am-6pm · Must Haves: · Self-sufficient – Will be opening and ...

  • American Leak Detection

    Customer Service Representative

    6 days ago

    American Leak Detection Columbus, United States

    Customer Service Representative American Leak Detection. Columbus, Ohio. Job Type. In office Customer Service Representative. Position includes:Hourly pay. Overtime Pay (as applicable)Paid Travel Time (as applicable)401-k 401-k matching. Paid Trainin Customer Service, Customer Se ...

  • Safelite Group, Inc.

    Client Services Representative

    2 weeks ago

    Safelite Group, Inc. Columbus, United States

    Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...