- Evaluate, resolve, and respond to support requests via phone, email, and group status calls.
- Identify, triage, and escalate application/data issues to our internal development team if unable to resolve yourself.
- Work with the Admission Ticketing Administration team to resolve configuration issues in our eCommerce platforms.
- Communicate proper steps and best practices to Tier 1 support.
- Assist with cultivating training documentation related to eCommerce functionality.
- Join off-hours maintenance/deployment windows.
- Participation in weekend on-call rotation
- Foster collaborative working relationships within operations and across all levels and departments of the organization.
- 4-year undergraduate college degree in marketing, Computer Science, or related technical discipline (additional relevant experience may be substituted for education)
- Experience with triaging and testing of Marketing Technology web applications.
- Experience with and a general understanding of
- APIs (Postman environments and variables)
- Software as a service
- Azure DevOps for Project Management (or, equivalent such as Jira, Confluence)
- SDLC methodologies (ex: Agile, Scrum)
- Ability to multi-task, prioritize and successfully meet several deadlines at once while maintaining a strong attention to detail
- Comfortable working in a fast-paced environment where priorities and responsibilities shift with the business needs
- Knowledge of the eCommerce space including data strategies, usability best practices and industry trends strongly preferred
- Experience with responsive coding and optimization for both web and mobile devices, including robust understanding of HTML and CSS
- Ability to work both independently and with a team
- Availability to work during non-business hours or holidays/weekends when applicable
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Marketing Technology Support Specialist - Peachtree Corners, United States - Herschend Family Entertainment
Description
For seven decades, Herschend Enterprises, a family of companies focused on family entertainment has operated with the purpose to bring families closer together by Creating Memories Worth Repeating, and today is considered the largest family-owned themed attractions corporation.
More than 12,000 employees work daily to create wholesome, immersive entertainment experiences with soul and depth. Experiences for every generation of the family. Sometimes thrilling. Sometimes lighthearted. Always distinctive. Our award-winning theme parks, entertainment and attractions aim to inspire happiness and family bonding.
Herschend is an equal opportunity employer that strives to provide a workplace where every host, guest, and partner feels welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
As a Marketing Technology Support Specialist focused on Tier 2 support and triage, your main responsibility will be troubleshooting issues in a variety of new and existing MarTech Commerce web applications and solutions. The ideal candidate should be a stickler for detail, a problem solver, good communicator and a proactive self-starter.
This full-time position is at the Herschend Property Support Center (PSC) located at our Home Office in Peachtree Corners, Georgia, and reports to MarTech Product Owner, Integrated Commerce.
Roles & Responsibilities:
