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Application/IT Support Specialist - Norcross, United States - Peach State Trucks
Description
** Application/IT Support Specialist**
**Job Category****:** Administration **Requisition Number****:** APPLI001625 Showing 1 location **Job Details**
**Description**
**Duties/Responsibilities:**List the essential job duties that are specific to the position.
Take ownership of major technical initiatives and projects
Ensure proper hardware is installed, configured and online on network for associated projects
Engage with our leadership team, internal technical resources, business management vendor, and our staff to document business requirements, business workflow, project timeline, and responsibilities
Project Management including tracking tasks, milestones, and due dates in smart sheets for associated projects
Assist the training department by creating How-To videos for associated projects
Help with on-going support and enhancement process for associated projects
Technical On-Boarding of new employees to network, email, and business systems
Escalate problems as required to external, ERP/database administrators, system engineers and/or to IT management as required
IT Help Desk Support- Provide PC and laptop hardware support, including installations, relocations, and upgrades in conjunction with IT outsourcer
IT Help Desk Support- Provide necessary user training on network and desktop applications
IT Help Desk Support- Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; conference room projectors and audio-visual support; network cabling and connectivity; etc.
Other duties as assigned.
**Education and Experience**
**Education:** High school diploma or equivalent.
**Years of Experience Required:** 2 to 5 years
**Experience required in**:
SQL - Ability to write basic where statements in SQL
Minimum two (2) years experience in business systems analysis or implementation
**Other Experience required**: Business systems analysis or implementation
**Supervisory Responsibilities**: None
**Required Skills/ Abilities:**
Excellent verbal and written communication skills., Excellent interpersonal and customer service skills.,
Strong Project Management skills
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Strong skills in critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal interactions (e.g., partnering, conflict management, consulting, etc.)
Proficient with PC applications including database, spreadsheet, word processing, presentation software and graphics packages
Proficient with Microsoft Office Suite or related software
**Physical Requirements:**
Prolonged periods of sitting at a desk and working on a computer.
Ability to travel via regular travel methods to various company locations as needed.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
