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    Call Center Agent - Dallas, United States - Fresh Form Draft

    Fresh Form Draft
    Fresh Form Draft Dallas, United States

    4 weeks ago

    Default job background
    Description
    Call Center Agent

    Department: Initial Communications

    Employment Type: Full Time

    Location: Dallas, TX

    Compensation: $ $26.00 / hour

    Description

    Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed.

    Job Description: As a Call Center Agent at Initial Communications, you will be the first point of contact for our clients' customers, providing exceptional customer service and support. You will play a crucial role in representing our clients' brands and ensuring positive customer experiences through inbound and outbound calls.

    Salary range: $ $26.00 per hour
    Job: Full time
    On site job

    Key Responsibilities
    • Customer Support: Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information. Provide accurate and timely assistance to resolve issues and answer questions.
    • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback. Maintain a professional and courteous demeanor at all times.
    • Sales Support: Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate. Meet or exceed sales targets and performance metrics.
    • Data Entry: Accurately record customer information, inquiries, and transactions into the company's database or CRM system. Ensure data integrity and confidentiality at all times.
    • Problem Resolution: Proactively identify and address customer issues or concerns to achieve satisfactory resolutions. Escalate complex issues to appropriate departments or supervisors as needed.
    • Adherence to Policies and Procedures: Follow company policies, procedures, and scripts while interacting with customers. Maintain compliance with regulatory requirements and quality standards.
    Skills, Knowledge and Expertise
    • High school diploma or equivalent.
    • Excellent communication skills, both verbal and written, with a clear and professional phone manner.
    • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
    • Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
    • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
    Benefits
    • Health insurance coverage
    • Retirement savings plan (401k)
    • Paid time off and holidays
    • Professional development opportunities
    • Flexible work arrangements
    Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.
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