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    Inbound Call Center Agent I - Dallas, United States - AUTOMOBILE PROTECTION CORPORATION

    AUTOMOBILE PROTECTION CORPORATION
    AUTOMOBILE PROTECTION CORPORATION Dallas, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Job Title:

    Inbound Call Center Agent I

    ADP Job Code:

    BDCAGNTI

    Department:

    Motiiv

    Reports to:

    BDC Manager

    FLSA Status:

    Non-Exempt (Hourly)

    Grade:

    Choose an item.

    Salary Band:

    Admin/Operations

    Updated:

    September 2023

    Summary

    The bi-lingual BDC - Inbound Call Center Agent I is responsible for supporting client inbound and outbound call campaigns and meeting and exceeding operations, sales, service, quality, and customer satisfaction performance metrics to help our clients deliver exceptional client/customer experiences.

    Essential Duties and Responsibilities
    • Ensure a great experience when responding to and resolving inbound and outbound contact requests, inquiries and service issues.
    • Build loyalty with customer contacts.
    • Actively listen to and maintain customer engagement while accurately capturing and documenting interactions during phone call.
    • Maintain a high level of patience and professionalism with customers.
    • Ability to meet stringent quality assessments standards and call monitoring requirements.
    • Achieve and exceed performance and productivity standards.
    • Responsible for encouraging and fostering CSR teamwork across all tiers and work groups.
    • Fosters team building.
    • Other duties as assigned.

    Education and Experience

    • High School Diploma or GED
    • 3+ months call center inbound and/or outbound, customer service and/or sales experience
    • Computer and typing skills (data entry)
    • High Attention to Detail & Follow Through
    • Effective communication skills in oral and written form

    Skills

    • 6+ months of call center inbound and/or outbound, customer service and/or sales experience
    • Bilingual - must be able to read, write and communicate effectively in both English and Spanish
    • In depth knowledge of consumer auto dealerships and or contact center operations knowledge preferred

    Physical Demands
    While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

    Note

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Employee signature below constitutes employee's understanding of the responsibilities and the job qualifications of the position.

    Employee__________________________________ Date_____________

    Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

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