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    Delivery & Release Manager - San Francisco, United States - Insight Global

    Insight Global
    Insight Global San Francisco, United States

    3 weeks ago

    Insight Global background
    Description
    Job Description

    Day to Day:


    This role is responsible for the delivery and Release Management Lifecycle of our CRM that involves ensuring the software implementations and releases meet core requirements, driving updates to business processes, and communications regarding the release.

    Overall, you will be concerned with planning, testing, tracking, deployment, communication, and risk management regarding the implementation and release.

    The ideal candidate will have strong communication and technical skills, ability to work on multiple projects simultaneously, and ability to leverage SDLC experience.

    This person should be curious with an aptitude for continuous learning.

    This is a strategic position that will interface with all levels of the organization, lead cross-departmental and enterprise processes and technology initiatives, and champion change.


    • Schedule, coordinate and manage the initial implementation delivery and releases across the various applications and integrations in the CRM system portfolio
    • Managing the release cycle of SAAS Product that Recology purchased
    • Manage interdependencies to ensure the integrity of the delivery and release
    • Identify and manage the risks that can delay the delivery and release
    • Manage and communicate delivery and release plans, commitments, and changes
    • Coordinate the release schedule with the resources required, developing excellent relationships with key business processes, integration, and data owners who are part of the Center of Excellence
    • Lead the Go-Live activities to deploy the release successfully
    • Develop and manage the governance regarding the decisions to take releases.
    • Create full visibility into implementation delivery and release readiness, Go/No-Go, and milestone reviews
    • Manage efforts to develop and maintain CRM user and technical team best practices.
    • Build and maintain strong working relationship with CRM vendor
    • Maintain documentation related to procedures, status, and changes of release
    • Make improvements in the methodologies used for release management; always work to improve the process
    • Develop innovative approaches and alternative solutions to solve problems
    • Develop strategies to effectively manage current and future challenges and opportunities; develop recommendations and actionable plans.
    • Provides oversight and coordination of non-CRM system releases that impact CRM
    • Facilitates the standard processes and methodology for software release across the Recology CRM ecosystem
    • Facilitate governance around user requested feature updates and CRM configuration changes
    • Will oversee 4-5 Business Analyst skillsets

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's

    Workforce Privacy Policy:
    om/workforce-privacy-policy/ .
    Skills and Requirements

    • Bachelor's degree in computer science or an equivalent degree
    • 5+ years of Project and Program Management experience
    • 3-5 years of release management experience
    • Experience working successfully with vendors
    • Knowledge of traditional and agile project methodologies, including Scrum, Waterfall, or Kanban
    • Good understanding of application infrastructure and system architecture best practices and principles
    • Experience with cloud environments.
    o Experience with Azure and/or AWS familiarity with cloud DevOps

    • Principles of employee training, supervision, and evaluation
    • Supervisory techniques, resource allocation, planning and budgeting. · Master's degree in computer science, Information Systems, or a related field. null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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