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Benefits Client Specialist - Dearborn, United States - Alight
Description
Our storyAt Alight, we believe a company's success starts with its people.
At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight.
"Our Values:
Champion People
– be empathetic and help create a place where everyone belongs.
Grow with purpose –
Be inspired by our higher calling of improving lives.
Be Alight –
act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose.
Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more atJob Summary
The Benefits Client Specialist will have the opportunity to use excellent communication and analytical skills to help our client's participants through important life decisions.
The Benefits Client Specialist will be responsible for owning the retirement process with employees as well as providing survivor support for families when employees or former employees pass away.
The BCS will be expected to work with a global team on projects related to ongoing client delivery and complex support processes, while connecting directly with benefits participants.
Key ResponsibilitiesWould work at the Ford Headquarters building, One American Road, Dearborn, MI
Handle scheduled benefits appointments, and interactions individuals going through the retirement process (pension, health, 401k)
Some of this would involve in-person consultations, and other portions by phone
Provide requested information, research complex questions, and document outcomes
Leverage acquired knowledge to deliver high quality customer experience
Learn about benefits administration through client interactions and requirements
Identify process improvement opportunities and work with team to implement
Participate in and execute varied work activities as needed to support client and team
Resolve complex issues within the retirement processes
Knowledge, Education, Certification, Skills & Technical Proficiencies
Bachelor's degree or equivalent experience
Strong communicator that enjoys consulting through life's most important decisions
Proven analytical abilities including strong attention to detail
Ability to problem solve and escalate, as needed
Self-starter with a curious mindset that asks questions and strives to see bigger picture
Engaged to learn through formal and on the job training
Able to prioritize increasingly complex work to meet timeliness and quality standards
Ability to work in a fast-paced environment and to adapt to frequent change
Driven to make customers happy and successful
Ability to understand the customer and anticipate future needs
Desire to work with team to determine the best solution when issues arise
Comfortable operating with a global workforce
Steadfast and calm in difficult situations
Attentive to details
Work Experience
2+ years of work experience in handling customer interactions
2+ years of experience handling complex processes, problem solving and applying analytical skills
Experience with desktop technology and learning multiple applications
Experience working in a face paced environment
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies.
Background checks may include some or all the following based on the nature of the position:SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.
You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.
Join us in building a brighter, more inclusive future.Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.
Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay RangeMinimum :
35,600 USD Maximum :
56,600 USD
Pay Transparency Statement:
Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education,
certification/credentials,
market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.
Alight Solutions is committed to a diverse workforce and is an affirmative action employer.#J-18808-Ljbffr
