Jobs
>
Detroit

    Client Experience Specialist - Detroit, United States - Rock Family of Companies

    Rock Family of Companies
    Rock Family of Companies Detroit, United States

    3 weeks ago

    Default job background
    Description

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more.

    We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members.

    We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed.

    Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.


    Minimum Qualifications

    • 1 year of experience in a client-facing role
    • Willingness to work a flexible work schedule that will be provided 3 weeks in advance
    • Strong communication, client service and time management skills
    • Sense of urgency and strong focus on influence and persuasion
    • Detail-oriented team player who can multitask and handle workloads with deadlines
    • Ability to work confidently and effectively in a fast-paced work environment
    • Ability to clearly communicate loan decisions
    • Proficiency in the Microsoft Office suite
    • Strong problem-solving skills
    • Strong analytical skills

    Preferred Qualifications

    • 1 year of contact center experience
    • Ability to thrive in a high-growth environment
    • Ability to type at a speed of 65 WPM

    Job Summary
    The Client Experience Specialist represents the Rocket brand to their clients. They assist daily with explaining the application process, loan decisions and post-close concerns.

    The primary focus is providing our clients with exceptional support and communication via multi-channel, while informing clients of our self-service options.

    The Client Experience Specialist is also responsible for identifying process gaps and opportunities to support continuous improvement and automation in the business.


    Responsibilities

    • Take incoming/outgoing phone calls while ensuring regulatory compliance and maintain a high standard of influence and persuasion to get a client through to the closing process
    • Use a variety of outreach methods to communicate with clients such as phone (inbound/outbound calls), emails, text and chat
    • Assist with addressing operational questions and concerns
    • Proactively reach out to clients/prospective client who are looking to obtain a personal loan and guide them through the loan review process
    • Troubleshoot client technical concerns with the online application process
    • Assist with other assigned projects
    • Assist clients in appropriate vehicle selection
    • Work effectively in a performance and process-driven environment
    • Follow up with all client inquiries in a timely manner to effectively maximize every opportunity
    • Work in a team setting in a variety of roles and across multiple platforms to produce process improvements
    • Meet daily, weekly and monthly goals and objectives
    • Direct customers to product information resources, including those available on the internet

    Disclaimer
    This is an outline of the primary responsibilities of this position. As with everything in life, things change.

    The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

    The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at

    We use world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you're looking for the next step in your career, you've come to the right place.
  • Rocket Companies Inc.

    Client Experience Specialist

    3 weeks ago

    Rocket Companies Inc. Detroit, United States

    Minimum Qualifications · * 1 year of experience in a client-facing role · * Willingness to work a flexible work schedule that will be provided 3 weeks in advance · * Strong communication, client service and time management skills · * Sense of urgency and strong focus on influence ...

  • RockLoans Marketplace LLC

    Client Experience Specialist

    3 weeks ago

    RockLoans Marketplace LLC Detroit, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Henry Ford Health System

    Care Experience Specialist

    3 weeks ago

    Henry Ford Health System Detroit, United States Full time

    :Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry. They identify, investigate, and mitigate point-of-care concerns from escalating to grievances which may result in review by ...

  • Rock Family of Companies

    Client Experience Specialist

    3 weeks ago

    Rock Family of Companies Detroit, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. Were united by our culture a drive to find a better way that fuels our commitment to our clients, our community and our team members. ...

  • Anywhere Real Estate

    Client Experience Specialist

    2 weeks ago

    Anywhere Real Estate Detroit, United States Paid Work

    Position Overview · The Client Experience Specialist is a service minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative tea ...

  • Rock Family of Companies

    Client Experience Specialist

    2 weeks ago

    Rock Family of Companies Detroit, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Henry Ford Health System

    Care Experience Specialist

    3 weeks ago

    Henry Ford Health System Hamtramck, United States Full time

    : · Through effective interventions, the Care Experience Specialist (CXS) serves as the first resource for a patient, family, or consumer, concern or inquiry. They identify, investigate, and mitigate point-of-care concerns from escalating to grievances which may result in review ...

  • RockLoans Marketplace LLC

    Client Experience Specialist

    3 weeks ago

    RockLoans Marketplace LLC Hamtramck, United States

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team membe ...

  • Percepta

    Charging Customer Experience Specialist

    1 week ago

    Percepta Dearborn, United States

    **Description** · **At Percepta,** **we bring first-class service across each market we support** **. As a** **Customer Experience Specialist (CXS)** **you'll be a part of creating and delivering amazing customer experiences, while also enjoying** **the satisfaction of being part ...

  • Percepta

    Charging Customer Experience Specialist

    1 day ago

    Percepta Dearborn, United States

    At Percepta, · we bring first-class service across each market we support · . As a · Customer Experience Specialist (CXS) · you'll be a part of creating and delivering amazing customer experiences, while also enjoying · the satisfaction of being part of a unique culture. · W ...

  • Percepta

    Charging Customer Experience Specialist

    1 week ago

    Percepta Dearborn, United States

    At Percepta, we bring first-class service across each market we support . As a Customer Experience Specialist (CXS) you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. · What You'll Be ...

  • Percepta

    Charging Customer Experience Specialist

    1 week ago

    Percepta Dearborn, United States

    Job Description · Job DescriptionRequisition Title: Charging Customer Experience Specialist (03VTD) · US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist (CXS) you'll be a part of creating and deli ...

  • 2020 Companies

    Sales Experience Specialist

    1 week ago

    2020 Companies Garden City, United States Part time

    Description · : Sell products and services in a retail store, kiosk, and/or event environments · Maintain professional interaction with both customers and fellow employees · Meet or exceed personal sales goals on a monthly basis · Courteously welcome customers and offer assistan ...

  • VO Spa One LLC

    Guest Experience Specialist

    5 days ago

    VO Spa One LLC West Bloomfield, United States

    Job Description · Job DescriptionLook Great and Feel AMAZING · V/O Med Spa West Bloomfield is looking for a amazing addition to our team If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be · The G ...

  • VO Spa Two LLC

    Guest Experience Specialist

    3 days ago

    VO Spa Two LLC Rochester, United States

    Look Great and Feel AMAZING · V/O Med Spa Rochester is looking for a amazing addition to our team If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be · The Guest Experience Specialist is respons ...

  • Whisker

    Customer Experience Technical Specialist

    2 weeks ago

    Whisker Auburn Hills, United States Full time

    : · Whisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better. · As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enric ...

  • Whisker

    Customer Experience Technical Specialist

    6 days ago

    Whisker Auburn Hills, United States

    : · Whisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better. · As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enr ...

  • Advance Plumbing & Heating Supply Company

    Customer Experience Specialist, eCommerce

    1 day ago

    Advance Plumbing & Heating Supply Company Walled Lake, United States

    Job Description · Job Description Description: · About Us: · Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the M ...

  • Advance Plumbing & Heating Supply

    Customer Experience Specialist, eCommerce

    5 days ago

    Advance Plumbing & Heating Supply Walled Lake, United States

    Job Description · Job DescriptionDescription:About Us: · Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the Motor C ...

  • BlueHorizon Solutions

    Specialist in Internal Medicine

    2 weeks ago

    BlueHorizon Solutions Detroit, United States

    Are you looking for a new professional challenge? Then we have a responsible task for you. · For our client, a renowned German clinic for diagnostics in the Rhein-Main area, we are looking for you as a specialist in internal medicine/cardiology/gastroenterology (m/f/d) in the fie ...