- Competitive hourly rate plus bonus opportunity
- Full Benefits package including Medical, Dental, 401K and Profit Sharing plans
- Positive, supportive, and fun team environment
- Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Pella products, systems, and procedures
- Works in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
- Prepares activities reports using required systems and software for the needs of management
- Uses the Pella Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer
- Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
- Assists Pella Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the Pella offering to customer and maintaining accurate documentation of such communication
- Understands and utilizes all necessary software (PQM, MSOffice, etc.) by continually learning through experience and training
- Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.
- Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
- Analyzes and organizes office operations and workflow through periodic audits and management feedback
- Promotes and facilitates continuous improvement activities in the department
- Assist in building and maintaining strong customer relationships
- Point of contact after the sale to field any follow-up questions
- Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed
- Handle Pella Architecutural Services (PAS) requests as needed
- Facilitate sample delivering/pick-up
- Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.
- May require representation of Pella as needed at company sponsored events, and/or builder home shows
- General construction knowledge
- Provide superb customer service and generate referrals from one customer to others
- Create a sense of trust and reliability with customers
- Work collaboratively with Pella team members and customers
- Enjoys working in fast-paced environment with a high sense of urgency
- Strong problem-solving skills
- Energized by meeting and engaging new people, skilled networker
- Demonstrates confidence balanced with humility
- Tenacious, able to persevere through sales challenges and setbacks
- Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
- Seeks out internal experts and utilizes their knowledge
- Adaptable to changing processes and priorities
- Focused on details and follow through
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
-
Behavior Support Coordinator
4 weeks ago
Serenity RCF Portland, United States Full timeAbout the Job · Job Posting: Behavior Support Coordinator · Reports to: Program Director & Executive Director · Pay: 50k - 62k/year · Summary: · Want to make a difference? Join Team Serenity We're all about giving top-tier residential living experiences to our residents, many of ...
-
Office Support Coordinator
2 weeks ago
CliftonLarsonAllen Portland, United States Full timeCLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8 ...
-
Office Support Coordinator
2 weeks ago
Clifton Larson Allen Portland, United StatesCLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8, ...
-
Safety Support Coordinator
2 weeks ago
City of Portland Oregon Portland, United StatesJob Appointment: Full-Time. Work Schedule: Monday Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: 5001 N COLUMBIA BLVD, PORTLAND OR Benefits: Please check our benefit tab for an overview of benefits for this pos Support, Coordinator, Specialist, Risk, Sa ...
-
Coordinator, Support Services
3 weeks ago
Legacy Health Portland, United StatesUnder the direction of the department manager, the Coordinator Support Services is responsible for various aspects of the department to include Room Scheduling and Catering. The Coordinator acts as the Computrition and Epic super user by providing da Coordinator, Support, Service ...
-
Family Support Coordinator
2 weeks ago
RMHC of Oregon & SW Washington Portland, United StatesJob Description · Job DescriptionDescription:Job Title: Family Support Coordinator · Department: Family Support · Reports To: Director of Volunteers & Family Support · Classification: Part-Time · The Family Support Coordinator is an essential role that will help to facilitate all ...
-
DWSRF Technical Support Coordinator
2 weeks ago
State of Oregon Portland, United StatesJob Description: · The is recruiting for a DWSRF Technical Support Coordinator to provide technical expertise and support in the implementation of the Bipartisan Infrastructure Law (BIL) related programs. This position will lead outreach to the water systems to identify needs for ...
-
Safety Support Coordinator
2 weeks ago
City of Portland, OR Portland, United StatesThe Position · Job Appointment:Full-Time · Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. · Work Location:5001 N COLUMBIA BLVD, PORTLAND OR · Benefits: Please check our benefit tab for an overview of benefits for this position. · Union Represe ...
-
Learning Support Coordinator
1 week ago
The Marylhurst School Oregon City, United StatesJob Description · Job DescriptionThe Marylhurst School is a proud, progressive Preschool through 8th grade school. We are hands-on, immersive, and project-based. Teachers and staff dedicate themselves to providing a deep, challenging, meaningful, and joyful education that nurture ...
-
Safety Support Coordinator
2 weeks ago
Mac's List Portland, United StatesJob Appointment: Full-Time · Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. · Work Location: 5001 N COLUMBIA BLVD, PORTLAND OR · Benefits: Please check our benefit tab for an overview of benefits for this position. · Union Representation: Dist ...
-
Customer Support Coordinator
4 weeks ago
C4 Technical Services Portland, United StatesCustomer Support Coordinator Remote The Customer Support Coordinator is responsible for receiving all customer inquiries via the phone, chat, email and/or Internet and for operating a computerized CRM System with a steady volume of customer requests for our Viewpoint Construction ...
-
Family Support Coordinator
4 days ago
Ronald McDonald House Charities of Oregon and SW Washington Portland, United StatesJob Type Part-timeDescriptionJob Title: Family Support CoordinatorDepartment: Family SupportReports To: Director of Volunteers & Family SupportClassification: Part-TimeThe Family Support Coordinator is an essential role that will help to facilitate all aspects of the Family Suppo ...
-
Educational Support Coordinator
1 day ago
University of New England Portland, United States Full timePosition Type Professional Staff · Faculty Track · Position Title Educational Support Coordinator · Employment Status Full Time · Months 12 · Campus Portland, ME · Description · Be a part of our mission of preparing dentists that are committed to serving the underserved communiti ...
-
Youth Support Coordinators
2 weeks ago
Boys & Girls Club of Portland Portland, United States Full timeBoys & Girls Club of Portland is currently recruiting for two different roles. · Blazers - Sports & Play Coordinator: (NE Portland) Looking for tomorrow's next great leaders to focus on the delivery of activities and mentorship to youth that supports their developmental growth to ...
-
Front Desk Coordinator I- Support Staff On Call
2 weeks ago
RMHC of Oregon & SW Washington Portland, United StatesJob Description · Job DescriptionDescription:Job Title: Front Desk Coordinator I- Support Staff · Department: Front Desk · Reports To: East House Programs Manager · Classification: Part time · The Front Desk staff help to ensure that Ronald McDonald House Charities of Oregon and ...
-
DWSRF Technical Support Coordinator
1 week ago
Urban League of Portland Portland, United StatesThe Oregon Health Authority (OHA), Public Health Division (PHD), Drinking Water Services is recruiting for a DWSRF Technical Support Coordinator to provide technical expertise and support in the implementation of the Bipartisan Infrastructure Law (BIL) related programs. This posi ...
-
DWSRF Technical Support Coordinator
1 week ago
State of Oregon Portland, United StatesInitial Posting Date: · 05/22/2024 · Application Deadline: · 06/12/2024 · Agency: · Oregon Health Authority · Salary Range: · $6,034 - $9,275 · Position Type: · Employee · Position Title: · DWSRF Technical Support Coordinator (Natural Resource Specialist 4) · Job Des ...
-
Coordinator/Specialist Support II
1 hour ago
MOUNTAIN, LTD. Beaverton, United StatesMountain Ltd. has an opening for a Coordinator/Support Specialist II to work remotely · Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader ...
-
Coordinator, Project Field Support, Level 1
3 weeks ago
Vestas Portland, United StatesProfessional | Full-Time | Project Portfolio Management · Job Title: Coordinator, Project Field Support, Level · Location(s); Remote, 95% Travel · Job Description: · The Field Support Coordinator is a critical member of the on-site team supporting the construction phase of buildi ...
-
Front Desk Coordinator I- Support Staff On Call
3 weeks ago
Ronald McDonald House Charities of Oregon and SW Washington Portland, United StatesJob Type · Part-time · Description · Job Title: Front Desk Coordinator I- Support Staff · Department: Front Desk · Reports To: East House Programs Manager · Classification: Part time · The Front Desk staff help to ensure that Ronald McDonald House Charities of Oregon and So ...
Sales Support Coordinator - Portland, United States - Pella
Description
Pella Corporation
Sales Support Coordinator
Beaverton, OR
Pella Corporation, an innovative, dynamic, growing company is now looking for a Sales Support Coordinator supporting the Portland market. Pella provides a fast paced, fun, and respectful work environment.
We offer:
The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the Pella product offering and quoting system, as well as interaction with a wide variety of builders, contractors and homeowners. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting PellaÒ sales representative(s) in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.
Responsibilities/Accountabilities:
Education and/or Experience:
Must have High School Diploma or GED. 0-2 year's customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Computer Skills:
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, Salesforce, OMS, etc.).
Language & Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understands and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, co-workers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate professionalism for the situation when interacting with customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. Them employee is occasionally required to sit, stoop, or crouch. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move p to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary with the seasons.
Travel
The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.
