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    IVR Design Engineer - St Louis, United States - PRI Global

    PRI Global
    PRI Global St Louis, United States

    2 weeks ago

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    Description

    Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

    Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

    Bachelor's degree in computer science, engineering, or a related field. Can be substituted with equivalent level of related experience

    Minimum three (3) years of experience designing, implementing, and supporting Cloud Contact Center solutions, including call center routing, IVR design, and integrations

    One to three (1-3) years of experience implementing integrations with third-party databases and systems. Familiarity with or experience building integrations using REST APIs or similar APIs are a plus

    Strong understanding of contact center operational structures and best practice methodologies

    Experience with TCP/IP networking, SIP, RTP, and other telephony protocols

    Excellent troubleshooting and problem-solving skills, with a keen attention to detail

    Strong communication and interpersonal skills, with the ability to work effectively in a team environment

    Experience with procedural, technical, and report writing

    Ability to participate in an after-hours on-call rotation

    Ability to occasionally do on-site technical support in Saint Louis and attend periodic on-site meetings.

    Ability to work autonomously with consistent quality output

    Participate in early morning, evening & weekend work when necessary

    Must have the ability to meet all work from home technical requirements

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