IVR Design Engineer - St. Louis, United States - PRI Global

Description

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Bachelor's degree in computer science, engineering, or a related field. Can be substituted with equivalent level of related experience

Minimum three (3) years of experience designing, implementing, and supporting Cloud Contact Center solutions, including call center routing, IVR design, and integrations

One to three (1-3) years of experience implementing integrations with third-party databases and systems. Familiarity with or experience building integrations using REST APIs or similar APIs are a plus

Strong understanding of contact center operational structures and best practice methodologies

Experience with TCP/IP networking, SIP, RTP, and other telephony protocols

Excellent troubleshooting and problem-solving skills, with a keen attention to detail

Strong communication and interpersonal skills, with the ability to work effectively in a team environment

Experience with procedural, technical, and report writing

Ability to participate in an after-hours on-call rotation

Ability to occasionally do on-site technical support in Saint Louis and attend periodic on-site meetings.

Ability to work autonomously with consistent quality output

Participate in early morning, evening & weekend work when necessary

Must have the ability to meet all work from home technical requirements