- Evaluate and optimize existing processes to enhance efficiency, reduce waste, and improve overall productivity.
- Design, implement, and manage robust processes aligned with industry best practices and organizational goals.
- Conduct process audits and identify areas for continuous improvement.
- Develop deep knowledge of organizational processes through immersion techniques that build operational knowledge and subject matter expertise.
- Work closely with various departments, including Claims, Customer Service (GSC), Underwriting, Learning and Development, People Change Management, and IT, to streamline end-to-end processes and create effective flow.
- Facilitate workshops and meetings to gather input, feedback, and requirements for process improvement initiatives.
- Create and maintain comprehensive reports to track key performance indicators (KPIs) and measure the success of process improvement initiatives.
- Work with key operational and IT managers to deliver project results on time, on budget, on scope, and that meet the quality standards as defined by the organization.
- Develop formalized project plans for each project, including timelines, communication plans and resource assignments, and track project progress against plan.
- Manage and communicate project risks, establish mitigation plans for each risk, and drive them to closure.
- Facilitate meetings with key stakeholders as defined in the communication plan to provide progress status, including risks and mitigation plans for each, and progress against the project objectives.
- Assist stakeholders with conflict resolution, re-prioritization or removing obstacles.
- Other duties as assigned.
- A Bachelor's degree is required.
- 8+ years process engineering experience
- 5+ years project management experience, with at least 2 years technical project experience.
- Experience in the health insurance industry is a plus.
- Excellent written and verbal communication skills.
- Excellent meeting facilitation skills.
- Excellent data collection and analysis skills.
- In-depth knowledge of process improvement methodologies (e.g., Six Sigma, Lean, Kaizen).
- Six Sigma, PMP certification, Agile certification, or related certifications preferred, but not required.
- Excellent project management skills and the ability to manage multiple initiatives simultaneously.
- Mastery of Microsoft office suite (Excel, Word, Power Point, etc.).
- Must be extremely well organized and possess the ability to be flexible.
- Adept at establishing and maintaining effective working relationships with internal colleagues and external contacts.
- Familiar with Agile and Waterfall software development methodology.
- Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).
- Flexibility to work in an office and/or at-home, remote office environment.
- Less than 5% travel is required.
- Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
- Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.
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Senior Process Engineer - King of Prussia, United States - GeoBlue
Description
We are actively seeking a Senior Process Engineer to join our Enterprise PMO team This position is pivotal in optimizing and refining enterprise-wide operational processes to enhance efficiency, quality, and overall business success as part of a dynamic transformation team. The ideal candidate will possess a strong background in both project management and process engineering, demonstrating the ability to seamlessly integrate these skill sets for the benefit of the organization. The Senior Process Engineer will be a flexible learner and have experience with both technical and non-technical projects.
Responsibilities:
The starting pay for this role is $102,809 to $133,652 based on skill level and experience in a similar role.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
