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    Service Delivery Management Consultant 3- Support - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    5 days ago

    Idaho State Job Bank background
    Description


    Service Delivery Management Consultant 3- Support at Oracle in Boise, Idaho, United States Job Description Job Description To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers' use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

    Responsibilities Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.

    Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.

    Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.


    Disclaimer:

    Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

    Range and benefit information provided in this posting are specific to the United States only Hiring Range:
    from $33.94 to $67.93 per hour; from $70,600 to $141,300 per annum. May be eligible for equity.

    Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

    Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

    Oracle offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits k) Savings and Investment Plan with company match 8.

    Paid time off:
    Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided t To view full details and how to apply, please login or create a Job Seeker account
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