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    Desktop Support L2 - Santa Clara, United States - Tekfortune Inc

    Tekfortune Inc
    Tekfortune Inc Santa Clara, United States

    3 weeks ago

    Default job background
    Description


    Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries.

    In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work.

    To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.


    Title :
    Desktop Support L2

    Location :
    Santa Clara ,C nd Redmond, WA
    Contract

    Job Description

    Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.



    What you'll be doing:
    o Develop a technical understanding of corporate IT environment so you can effectively support our users.
    o nswer to local and remote users' configuration questions and other requests, helping them to solve problems.
    o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
    o Work to automate maintenance tasks.
    o Develop solutions which empower users to solve problems on their own and document the solutions
    o Help to plan HW and SW allocation ahead of time, especially for new employees
    o PC/Laptop refresh machine build with Admin duties.
    o Picking up Global IT Desktop tickets
    o Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support
    o Check/refurbish/reimage/proactive check a dozen user laptops
    o Supervising 3rd party vendors
    o Define mobile contract needs
    o Procurement duties

    For this, you need a deep understanding and experience with:

    o Windows laptop administration and problem solving
    o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
    o Microsoft Autopilot
    o TCP/IP networking setup and solutions to common configuration problems
    o DNS, NIS, and DHCP administration
    o Jam F and Intune


    What else we need to see:
    o Fluent English Speaker.
    o passionate dedication to providing excellence in IT support to your users
    o User application experience in a PC and mobile environment
    o Good all round user support in a global office environment
    o Be familiar with a ticketing system for user requests.
    o Have great personable skills and a good communicator
    o Someone who is helpful with a can do attitude
    o lways willing to learn new things and willing to learn from mistakes
    o Good organization and communication skills

    For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at
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