- Guide our customers and partners through their implementation of our composable products with the goal of getting customers to value in the shortest possible time
- Advise our customers and work with partners (systems integrators) in developing their future technology and commerce stack
- Ensure customers implement the business value of their new commerce tech stack
- Collect and communicate customer input and requirements for the new feature development to our Product teams
- Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals
- At least five years of experience in technical consulting, project management and/or solutions architecture
- Recent and relevant retail or e-commerce experience is required
- Experience in at least one commerce implementation either with commercetools or a comparable solution
- A blend of business and technical knowledge to work with the different types of customers
- A confident and convincing appearance with a high degree of customer orientation
- Willingness to travel (approximately 10%)
- Very good communication and presentation skills
- Structured and effective working style, both independently and in a team
- Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe
-
Customer Success Manager
1 week ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
-
Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
-
Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
-
Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industri ...
-
Retail Success Manager
1 week ago
NewStore Boston, United States**Retail Success Manager** · at NewStore Boston - Remote NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operations fr ...
-
Customer Success Manager
3 weeks ago
Applause Boston, United StatesCustomer Success Manager · We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best id ...
-
Customer Success Manager
1 week ago
Tines Boston, United StatesJob Details · Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources. · ...
-
Customer Success Manager
1 week ago
TransPerfect Boston, United StatesTransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Job Description · 1.0 OVER ...
-
Manager, Technical Success
1 week ago
Snyk Boston, United StatesJob Description · Job Description · Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This ...
-
Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industr ...
-
Customer Success Manager
20 hours ago
Applike Boston, United StatesEvery great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. · adjoe · is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business ...
-
Retail Success Manager
1 week ago
NewStore Boston, United States**Retail Success Manager** · at NewStore · Boston - Remote · NewStore is the essential omnichannel store solution for global brands. The company delivers Omnichannel-as-a-Service with the first platform combining POS, order management, clienteling, and inventory. Store operatio ...
-
Customer Success Manager
20 hours ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
-
Customer Success Manager
1 week ago
Michael Page Boston, United StatesMy client is a 150 employee global MarTech, SEO and client reviews SaaS company. They have a 30 employee team in the US and are rapidly growing. They work with both mid market and enterprise clients globally with a high focus in the travel and automotive space and clients like Tr ...
-
Customer Success Manager
2 days ago
Remote Worker LTD. Boston, United StatesJob Description · Job Description · Our client is an industry-leading SaaS company helping customers easily organize and manage legal documents. As · Customer Success Manager, · you will report to the Director of Customer Success and support your business book from onboarding ...
-
Customer Success Manager
1 week ago
Memfault Boston, United StatesAs one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product ...
-
Dealer Success Manager
3 weeks ago
Westcreekfin Boston, United States"This is one of those "I didn't know what I was missing until I got here" situations. I love working at West Creek. The people and culture are top-notch, and the work is meaningful." "The past year I have spent so far with West Creek Financial far exceeds my expectations and has ...
-
Customer Success and Operations Manager
3 weeks ago
Sonde Health Inc Boston, United StatesJob Title: · Customer Success · and Operations Manager · Company: · Sonde Health · Location · : · Can be based anywhere in the US · Job description · Sonde Health is the global leader in voice-based health tracking and data insights. Sondes vocal biomarker API/SDK serves en ...
-
Customer Success Manager, Boston
1 week ago
Funnel Boston, United StatesCustomer Success Manager · As a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. If you love to solve advanced data use cases, consult ...
Senior Implementation Success Manager - Boston, United States - commercetools, Inc.
Description
At commercetools, we are:
Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries behind MACH - our patented tech has radically disrupted the world of enterprise ecommerce software. And we are just getting started
Valued: Intelligent, resilient, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of care.
The Opportunity:
We are looking for a new addition to our Customer Success team in Boston, Durham, or New York. During the initial implementation of our products into our customers' technology stack, this person will be a link between the customer and the most modern commerce products. You will guide our customers with their systems integrators through their implementation toward value realization and successful use of our products in the shortest possible time. You will be part of our customers' decision process regarding their technical architecture. You will explain our separate products' value and how to best leverage it. As such, you will be responsible for positioning commercetools products as key elements of our customers' new commerce tech stack and architecture.
If you bring deep technical experience to the table as well as the skills of an excellent communicator, we would love to meet you Are you ready to come up with great solutions for big brands and be a key advisor to our customers' technology?
Your Mission:
Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks
Remote Work: Up to 60 days/year from a country different from your base country
Open Learning & Development Budget
ct Academy: Regular internal training sessions
Our Benefits: Check them out here
Flexibility: Morning person or night owl? We believe in outcome and motivated employees
Mindset & Growth: A diverse workspace with an open, international culture & learning environment
Are you ready? Come grow with us
Are you looking for something else? Check out our Career Page and our Website for more information.
We are all different and that is what makes us stronger We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company better.
commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.
US Pay Range
$130,000-$180,000 USD
