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    Branch Manager - Cleveland, United States - Help At Home

    Help At Home
    Help At Home Cleveland, United States

    2 weeks ago

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    Description


    Reporting to the Area Leader, the Branch Manager will work to support the growth strategy and deliver at an operational level with end-to-end ownership of the branch financial and operational objectives.

    This role will deliver high quality service in a compliant environment with a focus on growth and service delivery excellence in their designated geographic area.

    The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment.


    Responsibilities:


    • Support company and geographic growth targets
    • Work with the Area Leadership to create a 1-year business plan for the branch, including:
    ‒ Budget and operational targets
    ‒ Specific actions to execute growth objectives

    • Develop and maintain local referral source relationships
    • Ensure client and caregiver onboarding targets and needs are achieved
    • Ensure high standards for client satisfaction and retention
    • Ensure compliance with Local, State, Federal and Company regulations, policies, and procedures
    • Build and maintain culture of quality
    • Maintain accurate incident records and implement actions to resolve issues
    • Collaborate with Q&C Lead, Clinical Managers, and Quality Assurance Nurses for audits
    • Own branch KPIs and support Area leadership to develop internal reporting packages
    • Monitor and make necessary improvements to revenue and utilization
    • Manage branch operating expenses to budget, including approval of payroll, PTO, and overtime
    • Supervise and delegate duties and establish proper accountability for staff members
    • Liaise with local contracting entity for contract services and operations
    • Review and approve client caregiver assignment to ensure client needs and caregiver availability and preferences are achieved
    • Resolve issues reported from Care Coordinators and clients, and report to the Director of Market Ops as required
    • Escalate business issues, whether operational or financial (revenue, collections, etc.)
    • Lead a team of Care Supervisors, Caregivers, Branch Administrative staff
    • Approve new hires and ensure quality training
    • Conduct performance reviews for direct reports and manage local recognition program
    • Coach and mentor team, including direct responsibility for employee improvement, satisfaction, and retention
    • Arbitrate grievances reported from field or administrative staff
    • Coordinate with Director of Market Ops on the purchase, maintenance, and repair of the facility
    • Collaborate with support functions (compliance, legal, HR, finance, marketing) as needed in support of effective field operations

    Required Skills/Abilities:

    • Business Development
    • 3 years of team leadership or supervisory experience
    • Team player with ability to work Independently
    • Process improvement experience supporting the development, review, and revision of processes and policies as needed
    • People Development, including a desire and aptitude for coaching, feedback, and reinforcement
    • Motivated to make a difference in other people's lives
    • Ability to collaborate, inspire, and hold others accountable
    • Ability to support behavior change and culture-building
    • Management
    • Exhibition of the highest ethical standards while demonstrating accountability & ownership
    • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
    • Professional oral and written communication skills
    • Strong problem solving and conflict resolution skills
    • Proficient Computer Skills, including Microsoft Word, Excel, PowerPoint

    Minimum Qualifications:

    • Bachelor's degree in business or related field
    • Experience in homecare, healthcare, healthcare services

    _Benefits:
    _

    • Competitive weekly pay
    • Quarterly performance-based bonuses* Direct deposit
    • Healthcare, dental, and vision insurance
    • Paid time off
    • 401k
    • Ongoing, in-depth training opportunities
    • Meaningful work with clients who need your help.
    • Career growth and experience with an industry leader with 40 years of history in high-demand field
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