Branch Manager - Cleveland, United States - Help At Home

Description

Reporting to the Area Leader, the Branch Manager will work to support the growth strategy and deliver at an operational level with end-to-end ownership of the branch financial and operational objectives.

This role will deliver high quality service in a compliant environment with a focus on growth and service delivery excellence in their designated geographic area.

The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment.

Responsibilities:
Support company and geographic growth targets
Work with the Area Leadership to create a 1-year business plan for the branch, including:
‒ Budget and operational targets
‒ Specific actions to execute growth objectives
Develop and maintain local referral source relationships
Ensure client and caregiver onboarding targets and needs are achieved
Ensure high standards for client satisfaction and retention
Ensure compliance with Local, State, Federal and Company regulations, policies, and procedures
Build and maintain culture of quality
Maintain accurate incident records and implement actions to resolve issues
Collaborate with Q&C Lead, Clinical Managers, and Quality Assurance Nurses for audits
Own branch KPIs and support Area leadership to develop internal reporting packages
Monitor and make necessary improvements to revenue and utilization
Manage branch operating expenses to budget, including approval of payroll, PTO, and overtime
Supervise and delegate duties and establish proper accountability for staff members
Liaise with local contracting entity for contract services and operations
Review and approve client caregiver assignment to ensure client needs and caregiver availability and preferences are achieved
Resolve issues reported from Care Coordinators and clients, and report to the Director of Market Ops as required
Escalate business issues, whether operational or financial (revenue, collections, etc.)
Lead a team of Care Supervisors, Caregivers, Branch Administrative staff
Approve new hires and ensure quality training
Conduct performance reviews for direct reports and manage local recognition program
Coach and mentor team, including direct responsibility for employee improvement, satisfaction, and retention
Arbitrate grievances reported from field or administrative staff
Coordinate with Director of Market Ops on the purchase, maintenance, and repair of the facility
Collaborate with support functions (compliance, legal, HR, finance, marketing) as needed in support of effective field operations

Required Skills/Abilities:
Business Development
3+ years of team leadership or supervisory experience
Team player with ability to work Independently
Process improvement experience supporting the development, review,and revision of processes and policies as needed
People Development, including a desire and aptitude for coaching, feedback, and reinforcement
Motivated to make a difference in other people's lives
Ability to collaborate, inspire, and hold others accountable
Ability to support behavior change and culture-building
Management
Exhibition of the highest ethical standards while demonstrating accountability & ownership
Strong organizational skills, attention to detail, ability to prioritize andmeet deadlines in fast paced environment
Professional oral and written communication skills
Strong problem solving and conflict resolution skills

Minimum Qualifications:
Bachelor's degree in business or related field
Competitive weekly pay
Quarterly performance-based bonuses*Healthcare, dental, and vision insurance
Paid time off
401k
Ongoing, in-depth training opportunities
Meaningful work with clients who need your help.
Career growth and experience with an industry leader with 40+ years of history in high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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